Firefox Community Forum

I just opened Firefox and got a big splash screen that said your VPN would be free until January. However, there is nothing to indicate that it is active and when I click on the vpn button, nothing happens.

hello dear firefox I can,t coneccted with vpn firefox please chek in and fixed my problem beacuse i need this vpn for my work . thankrepead it please fixed my problem beacuse i need it

Dear Mozilla Team,

I'm writing to express my disappointment and concern about the recent restriction on Firefox's built-in VPN for users connecting from Iran.

People in Iran live under severe internet restrictions, widespread censorship, and limited access to independent information and online services. For us, VPNs are not simply a convenience or a way to change our virtual location. They are essential tools for accessing the open internet, communicating freely, and overcoming censorship.

That's precisely why I find it deeply disappointing that Mozilla's built-in VPN has become unavailable to users in Iran, displaying the message:

"VPN is unavailable. Local laws and restrictions limit where you can use VPN."

I understand that Mozilla may have legal and regulatory obligations to consider. However, I urge you to reconsider the impact of this decision on ordinary Iranian users.

People who are already deprived of basic internet freedoms should not face additional barriers from a company whose mission and values are built around an open, accessible, and free internet.

Mozilla has long stood for privacy, freedom, and an open web. I sincerely hope these principles will extend to Iranian users as well, rather than leaving them behind precisely when they need these tools the most.

Could you please clarify:

1. Why has Firefox's built-in VPN become unavailable in Iran? 2. Is this a permanent restriction or a temporary measure? 3. Is Mozilla actively considering any way to make this service accessible to Iranian users?

We are not asking for special treatment. We are asking not to be excluded from tools that help people access the free and open internet.

I hope Mozilla will listen to the voices of its Iranian users and reconsider this decision.

Best regards, A Firefox user from Iran

Hello Mozilla Support Team,

I am experiencing a persistent issue with the built-in Firefox VPN feature in Firefox version 159.0.1 on Windows 10 Pro 64-bit.

I have successfully signed up for a Mozilla account and signed in to Firefox. However, the VPN feature does not activate and the interface continuously displays "Get Started" instead of showing the VPN on/off toggle.

Here are the troubleshooting steps I have already completed:

1. Successfully signed out and signed back into my Mozilla account. 2. Confirmed that my account is recognized as signed in. 3. Tested the VPN feature in Firefox Troubleshoot Mode. The problem remained unchanged. 4. Checked Firefox's Troubleshooting Information page. 5. Investigated the VPN-related settings and configuration. 6. Restarted Firefox and repeated the tests.

Additional diagnostic information: - Operating System: Windows 10 Pro 64-bit - Firefox Version: 159.0.1 - VPN Type: Built-in Firefox VPN - Account Sign-in Status: Successful - VPN Interface Status: "Get Started" - Expected Behavior: A functional VPN activation toggle should appear. - Actual Behavior: The VPN setup screen remains stuck on "Get Started".

The issue persists even after these troubleshooting steps.

Could you please investigate whether this is an account eligibility, regional availability, server-side activation, or Firefox VPN provisioning issue?

I would appreciate detailed instructions to resolve this problem or confirmation if there is a known issue affecting Firefox VPN activation.

Thank you for your assistance.