Firefox Community Forum

Hello There,

Since your upgrade to the new version of 154, Having a huge problems. Couldn't log in to various accounts. The most problematic one is to getting in Costco, Etsy and Ebay. Etsy and Ebay has been fixed after a week but Costco one is not. We can't log in and if it allows somehow to login then can't check out. It sits there and comes back to the same page. Won't move forward to the payment page at all. To make it from bad, worse to worst - this morning my wife uninstalled the Firefox and installed it back. That's where all the problems started. Now we lost all the "bookmark tabs, login and everything". We are exhausted and very angry. There's no help line to pick up the phone and get a quick help. So please send a suggestion list to recover the old version or at least all the old bookmark and log in from last 20 years. It'll be highly and hugely appreciated. Thank you.

Michael

P.S: We are also very old folks. Do know much about IT, so please educate and or guide as like a 10 years old.

Firefox sync is synchronizing; most notably, my passwords are not available. I am repeatedly asked to sign in; even after successfully signing in, I am immediately prompted again for my password and 2FA. After logging in (even if prompted to do so again) Firefox reports that it is syncing correctly, but password auto-fills are unavailable, and about:logins shows no entries, as is this were a fresh install. On restarting Firefox, I am once again logged out of Sync and need to log in yet again.

This is not affecting my mobile device; only my desktops and laptop.

I first noticed the problem about two days ago. Since then, I have tried the following suggested fixes, to no avail:

• Restarting Firefox
• Restarting my computers
• Restarting in safe mode
• Creating a new profile
• Resetting my password
• Logging out of all devices and logging back in

I would welcome suggestions on how else I might address this. Thanks, Kestrel

Hello, I wanted to ask about this new site permission.

I previously used the "set cookies" permission for specific sites to keep their data after closing Firefox (Dev Edition), but now we have this "keep site data when closing" permission, can I just rely on this new permission instead? I should probably test it, but I wanted to ask first :p

Was I using the "set cookies" permission incorrectly this whole time?!

Thanks, +-

Using Windows 11. Recently all of my bookmarks have stopped working. They appear labeled correctly, but with a "globe" like icon and no longer function. I'm logged in and hit sync, but nothing seems to restore them.

I've attached image showing my tool bar. This impacts all of my bookmarked sites.

Hoping you can advise. Thanks Brian email: [redacted from public]

I just purchased a Keychron Q1 MAX keyboard. To customize the keyboard you need to use the online Keyboard Launcher (https://launcher.keychron.com/). That website says that only Chrome, Edge & Opera are supported if you're using Firefox.

I've received notifications from Mozilla stating my Mozilla account was used to sign in. Info posted in email states it was Firefox on Windows 10. My city and state accurate. Day, date, and time is ok. I've been using windows 11 for some time now. How can i trust Mozilla, if they can not detect the right windows version?

Thanks. George K

Suddenly, I am getting unwanted ads every time I do a search or open another window on Firefox. It is extremely annoying and I have tried everything. This annoying practice includes even opening opinions/articles in the wsj. This, I believe, is outside what a browser should be providing. Popups that are unwanted and are part of the operating system is just not right. I am considering going to another browser as my default because of this intrusion.

FF 154.0 will not create a backup file. Trying to create an initial backup to my D: drive (2 TB Samsung 990 Pro M.2 Gen 4 NVMe SSD with 86% free space). WIN Pro 25H2 Operating system, Intel Core i7-14700K CPU; 64 GB DDR5 - 5600 MHz Corsair Vengeance DRAM.

No matter what I do I can't get the initial backup to complete even though the D:/Restore Firefox folder was created. I consistently get this message, “Hmm, there was a problem with the backup. Please try again in a few minutes.” The message result of browser.backup.backup-debug-info is:

{"lastBackupAttempt":1787153673,"errorCode":9,"lastRunStep":13}