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The VPN isnt showing me a way to turn it on when I click the panel even though I have signed up, all it is showing me is the get started button. It legit says that I can turn on the The VPN when I sign up but I cant.

Hello, On two devices now I have set up fire fox and on both devices I am not able to set up the in browser vpn as when I try it takes me to the page to sign with the Mozilla account it says its done and gives me further instructions but I cannot complete them as the vpn add-on stays at the sign in UI with no update after. Windows 11 on both devices

Sup guys.

I switched to firefox a while back and as luck would have it, discovered it's perfectly fine free built-in vpn. being from the most notorious country on planet earth, we're extremely restricted in terms of accessing the free world and this felt like a breeze. (Only other way I could connect was using TOR. and it'd take me very very long time to just load a page, just like it's taking right now.)

It worked very well for me. one tap connection and all. but this morning I tried using it and suddenly it's giving me the "access blocked in your region" message.

I do understand that firefox isn't obligated to provide, but I also think we have nothing to do with those who are ruling us forcefully and also think that feature was a great match for people like us.

I'm in a terrible situation mentally, physically and financially. and not really able to find something else since nothing really works here.

If someone on Firefox team reads this, I really appreciate some insights.

thanks.

Hello Mozilla Support,

I need help with the built-in VPN in Firefox 159.0.1 on Windows.

The VPN was working perfectly on my computer until a few days ago. Then, suddenly, it stopped working.

When I click "Get started" in the Firefox VPN panel, I am redirected to sign in to my Mozilla account. The sign-in process succeeds, but when I return to Firefox, the VPN panel still shows "Get started" instead of "Turn on VPN".

I also previously received this error:

"VPN Unavailable – Local laws and restrictions limit where you can use VPN."

Here are the troubleshooting steps I have already completed:

- Signed out of my Mozilla account and signed back in. - Confirmed that Firefox Sync is enabled. - Confirmed that Remote Improvements is enabled. - Checked about:studies. No VPN-related holdback study was found. - Checked about:policies. Enterprise Policies are inactive. - Checked about:config. browser.ipProtection.enabled is set to true. - Checked proxy settings. No manual proxy configuration was found.

My internet connection is through an Iranian mobile network (MCI/Hamrah Aval), and websites detect my IP location as Iran.

However, the built-in VPN was working on this same computer and internet connection just a few days ago.

Could you please help me understand:

1. Why does Firefox keep returning to "Get started" after a successful Mozilla account sign-in? 2. Has there been any recent change to regional eligibility or VPN availability? 3. Is this a known issue with Firefox 159.0.1?

I would really appreciate your help in restoring the built-in VPN.

Thank you.

Hello Firefox Support,

My Firefox VPN extension, titled "VPN Beta", has been disabled. Could you please help me restore or reactivate it?

Thank you for your assistance.

You've been saying that the free vpn has been rolling out in the usa for over a year now. I keep getting ad's every day for how great it is, but still no vpn for me. What gives?

Hi tHello Mozilla Support Team,

I am a user from Iran, and I have been using Firefox's built-in VPN (the 50 GB monthly VPN included with a Mozilla account).

Previously, I was able to use the built-in VPN directly with my Iranian internet connection, without needing any external VPN or proxy.

However, after connecting to an external VPN configuration while using Firefox, the built-in VPN stopped working independently.

Now, whenever I disconnect my external VPN and try to enable Firefox's built-in VPN, I receive the following error message:

"VPN is unavailable due to local laws and restrictions."

Interestingly, the built-in VPN works again whenever my external VPN is connected.

I have already tried restarting Firefox, testing a different internet connection (mobile hotspot), and checking my browser's connection settings. Unfortunately, none of these steps resolved the issue.

I would like to emphasize that I was previously able to use this feature from Iran without an external VPN connection.

Could you please investigate why my access has changed and let me know whether there is a way to restore the previous functionality?

I would really appreciate your help, as I rely on this service and would like to continue using it.

Thank you for your time and support.

Best regards