All Products Community Forum

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok. Choose sync and save. Not there? I click my email and it shows sync. I click that and it shows the last time I sync my phone. 0 minutes. Ok. It shows a QR code to scan from the Firefox app. It instructs to click ready to scan. That's not there either. If instructions lead you down paths that are not present, the instructions are useless. Anyone else having this experience? Thanks..........

I am using MacOS 10.13, Thunderbird 115.15.16ESR: my Hotmail worked until 15 May 2025 and then it would not download new emails. Screenshots are available if you want me to post them. I got an error message: "authentication failure while connecting to server outlook.office365.com". I updated Thunderbird to the latest for my OS: 115.18.0ESR. Still no new emails. I deleted my email account on Thunderbird and tried to reinstate it. Now I get an error message when trying to set up the account: "Unable to log in at server. Probably wrong configuration, username or password." I tested my password by logging into my Microsoft account with it on my browser. I can also login to my email using Firefox, but I want my Thunderbird email client to work again.

The configuration I am using is: I use my normal hotmail password in the password field. I also set up a new App Password with Microsoft and tried that without success. With the 115.18 update there is a new field: Your login. I just put my hotmail email address in here. incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 
outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2 (I have also tried: smtp-mail.outlook.com)

I enabled 2-step authentication with Microsoft in my Microsoft account more than a year ago. Interestingly, I don't get a prompt on my iPhone Microsoft Authentication App when I select Done when trying to set up the hotmail account on Thunderbird.

Please help. I am desperate, and I have wasted a lot of time on this without success. Cheers

New Laptop. Windows 11. Bitdefender protection. Installed Thunderbird and a first gmail account on new Laptop, all OK. Attempting to instal a second, different gmail account I get the following message from Google:

"400. That’s an error.  The server cannot process the request because it is malformed. It should not be retried. That’s all we know." 

No problem having installing the 2nd gmail account in my internet browser on new laptop after continued failures to instal in Thunderbird. NB I have both gmail accounts previously (and easily) installed and working in Thunderbird on PC, old laptop, phone. Issue does not make sense. Does anyone have a solution please.

Hi, My Thunderbird email has stopped downloading emails from my server. I click to download emails, get a message saying "downloading 1 of 25" but no progression from here onwards. No messages are downloaded. I have made no changes to the settings and it has been working well for many years. wifi is connected.

Thank you for help to restore this.

Melissa

I generally avoid the updates. I've been burned a few times too many. So, I always check to see what is actually new. This 140 has two things I like, "Unload Tabs" and "Customize Overflow".

Unfortunately, "Customize Overflow" is missing the MOST IMPORTANT tool for this process. How do you REMOVE existing items that clutter and make a mess of the few tool I actually use.

Please fix and make this a fully useful tool.

you have mager problems with with your fire fox system i have trouble with video links to chat but i don't have any problems using google chrome but it does not have the memory back like your site does i think it might be to do with your software updates i cant find any other logical reason for this problem

I updated to the newest version of firefox the day it released and everything was fine until today 7-4-25. I logged onto my pc and it would not open. Task manager doesnt even recognize it as a program. So i restarted, still did not open, i refreshed with the installer still did not open. Set as run as administrator it opens but i get a white screen with all my tabs crashed out my settings are gone in firefox and i cant open anything in the options at all below is how my firefox looks no matter what i do. I have gone into command prompt and everything did a flush i went to check to see if the launcher was enabled it is enabled in the actual config but it comes up as disabled in the support page (and thats when I can get those to open they dont open all the time) I uninstalled and reinstalled three times. and yes i did a fresh install.

how my firefox screen now looks nothing works.....

https://gyazo.com/bda04c98f0db46013225bc6158f80469

Is there a way to change the zoom of the chatbot window? it doesnt change when I adjust the browser zoom. I typically have that at 80% so the chatbot looks zoomed in which is annoying.

First of all, if you really want to help people, then offer phone or at least chat support -- not bots!

Second, I just uninstalled Firefox for the second time because of problems with connectivity and installing bookmarks

The first time was a problem with the bookmarks and again I had a problem, not with installing them but installing too many -- each imported bookmark installed seven times!

Also, I was having problems loading pages.

You really think people want to spend days rummaging through FAQs to find an answer? You need to provide some good support if you want to survive.

I sometimes look into a sub-folder under email inbox account (imap) in thunderbird and can see it is just updating. Is there a specific setting where I can keep all folders and sub-folders constantly updated?

I’m experiencing an issue when trying to log in to my bank accounts using Firefox. Each time I sign in, my bank detects a different IP address and treats it as a new device. This results in a security hold, and I’m unable to make any transactions for 48 hours.

Could you please help me understand: - Why Firefox might be showing a different IP address to websites? - Is there a setting or feature in Firefox that could be causing this (like DNS over HTTPS or proxy-related features)? - How can I configure Firefox to maintain a consistent IP or browser identity for secure sites like my bank?

Thank you for your help.

Best regards,

When debug threejs in firefox(windows, not verified in linux), after breakpoint is hit the other web page is un-operational, you can not click the url on other webpage.

Get Google to stop blocking my Thunderbird Account. So many times this happens and I spend hours trying to get emails. At present I am blocked and I need to work on projects. So angry that Google keeps doing this.

I have Firefox on my desktop and my laptop (and my phone). I just spent hours on the laptop updating new passwords, deleting duplicates and entries that were not relevant. Went from over 500 to 471 entries. Feeling good! Today I did work on the desktop and noticed the desktop password list had not sync'd to the laptop, and had 493 entries, all of which had the old/original passwords. Feeling a little suspicious about that the account had not sync'd. I had to log into and reset the password for my business email (which I had not changed the password for previously). When I updated that in the password list on my desktop, I had a moment of dread thinking that might be a problem, having updated each different computer's password list without a proper sync. Well, I went right down to my laptop and my worst fear was confirmed. All the updating I had done the prior week was overwritten by the desktop (old) password list. All of the old duplicate entries and irrelevant accounts are back.

Apparently the sync only is working in one direction??? Is there a solution to this please????

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird supporter monthly and at other times. Sure can use some help as need some financial records that were in local folder files.

Appreciate help to find and restore my Local Folders which held the needed data.

Thanks in advance, Kelly

Hi,

PayPal has a new verification method that involves sliding a bar.

After doing so it says I've been blocked.

I can log in using Edge (but I don't want to have to use Edge for PayPal).

Any help is appreciated.

B.