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Firefox keeps crashing; I have tried all suggested fixes.

  • 3 replies
  • 7 have this problem
  • 151 views
  • Last reply by cor-el

sjl4evr
sjl4evr
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Running Pentium 3.3 MgH, 2 G RAM, Windows 7 Ultimate 64 bit, AVAST Anti-virus/Internet Security Premier.. I cannot stop Firefox from crashing. I have tried all suggested fixes. It even crashes in Safe Mode. I am attending college online and cannot use IE, and Chrome takes up too much memory and processing speed for me to use it for any length of time. My school's online system is set up to be most compatible with Firefox. When I take tests, I have one chance only to finish the test. If Firefox crashes during my test, I must email the teacher and have them reset the test so that I can finish it. The crashing is completely random; it happens at all times and on different web pages. I have uninstalled and reinstalled with clean file (no former Firefox data imported). I did import some Chrome bookmarks. This did not start happening until 2 versions ago. Now it happens all the time. I need it to be fixed and I need it fixed now. Thank you.

Running Pentium 3.3 MgH, 2 G RAM, Windows 7 Ultimate 64 bit, AVAST Anti-virus/Internet Security Premier.. I cannot stop Firefox from crashing. I have tried all suggested fixes. It even crashes in Safe Mode. I am attending college online and cannot use IE, and Chrome takes up too much memory and processing speed for me to use it for any length of time. My school's online system is set up to be most compatible with Firefox. When I take tests, I have one chance only to finish the test. If Firefox crashes during my test, I must email the teacher and have them reset the test so that I can finish it. The crashing is completely random; it happens at all times and on different web pages. I have uninstalled and reinstalled with clean file (no former Firefox data imported). I did import some Chrome bookmarks. This did not start happening until 2 versions ago. Now it happens all the time. I need it to be fixed and I need it fixed now. Thank you.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that you have avast! Online Security installed and this extension has been reported to cause issues.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.