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OFFICE CAN'T SENT EMAILS

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WHEN OUR DOCTOR OFFICE TRY TO EMAIL A PATIENT IT GIVE US THIS ERROR MSG:

Sending of the message failed. An error occurred while sending mail. The mail server responded: Domain Spoofing Prohibited. Please verify that your email address is correct in your account settings and try again

i did what i was told to do on your site but still when we try it gives us the same error .

please help

thank you Diana

WHEN OUR DOCTOR OFFICE TRY TO EMAIL A PATIENT IT GIVE US THIS ERROR MSG: '''Sending of the message failed. An error occurred while sending mail. The mail server responded: Domain Spoofing Prohibited. Please verify that your email address is correct in your account settings and try again''' i did what i was told to do on your site but still when we try it gives us the same error . please help thank you Diana
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here is another screen shot