Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox wont load any sites or even the settings menu

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

omgitskey
omgitskey
more options

Issue: Firefox browser loads and displays correctly, but will not load any webpages. Clicking a bookmark, or typing a URL and pressing enter, both do nothing. I can click the menu button to see the menu, but clicking on options does not do anything.

Thoughts: It is like the code for the browser is missing, even though the software seems to load fine, like when you add a button on a form in visual studio but don't add any code behind it.

What I've tried: Fresh install x2 with the latest version

Installed version: 85.0.2 64bit

Issue: Firefox browser loads and displays correctly, but will not load any webpages. Clicking a bookmark, or typing a URL and pressing enter, both do nothing. I can click the menu button to see the menu, but clicking on options does not do anything. Thoughts: It is like the code for the browser is missing, even though the software seems to load fine, like when you add a button on a form in visual studio but don't add any code behind it. What I've tried: Fresh install x2 with the latest version Installed version: 85.0.2 64bit

All Replies (2)

omgitskey
omgitskey Question owner
more options

This is now solved. I decided on a whim to try re-installing the software one more time after searching my pc for the words mozilla and deleting everything. Now when I tried to install firefox I got an error message saying missing dll (something along the lines of vc_xxxxxx.dll, sorry I can't remember the message exactly)

Installing the latest Microsoft Visual C++ redistributable solved this issue. This can be downloaded from microsoft: https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

FredMcD
FredMcD
more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}