Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmark disappeared

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by Tommy

more options

Hi everyone. When I opened Mozilla, I found out that all my bookmarks disappeared. Yesterday they were here, but now not anymore...how is it possible? I followed all the info to recover my bookmarks but I couldn't. It's like everything disappeared, I've never done a backup of my bookmarks or anything else so I don't know if I lost them for ever. Attached there's a screenshot of what appears. Please help me because I had over 300 bookmarks, and now I can't find one!

Hi everyone. When I opened Mozilla, I found out that all my bookmarks disappeared. Yesterday they were here, but now not anymore...how is it possible? I followed all the info to recover my bookmarks but I couldn't. It's like everything disappeared, I've never done a backup of my bookmarks or anything else so I don't know if I lost them for ever. Attached there's a screenshot of what appears. Please help me because I had over 300 bookmarks, and now I can't find one!
Attached screenshots

All Replies (2)

more options

What about the rest of your profile? Settings, bookmarks, history, passwords . . . .

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

Hello lady-chocolate94, I think I do have a solution to the problem in the hyperlink below, http://mzl.la/1BAQGUu Tell me how it goes! Stay Safe!

Modified by Tommy