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Cannot login to Facebook with Firefox

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

n9wys
n9wys
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I have recently started getting the error message when trying to login to Facebook - "You entered an old password". It then gives me the opportunity to change the password, or "if you didn't make this change, click here"/ When I click, it says I will receive a text or e-mail message --- which I **'NEVER** receive. Also, I can login JUST FINE using Edge, or any other browser. I've been trying to research this now for months, to no avail. How do I resolve this???

I have recently started getting the error message when trying to login to Facebook - "You entered an old password". It then gives me the opportunity to change the password, or "if you didn't make this change, click '''''here'''''"/ When I click, it says I will receive a text or e-mail message --- which I **'''NEVER'''** receive. Also, '''''I can login JUST FINE using Edge, or any other browser. ''''' I've been trying to research this now for months, to no avail. How do I resolve this???

All Replies (2)

FredMcD
FredMcD
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Contact Facebook support. Your account could have been hacked.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.