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Primary account email required for reset

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[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1254303. Please follow up there, thanks.]

Hello. My second mail is tied to the synchronization system, now this email address has become the main one for me, and the primary address has been lost. I need to release the secondary mail address from the bundle with the primary one.

When I try to recover a lost password to a secondary email address, it writes to me: "Primary account email required for reset."

How can I do that?

''[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1254303. Please follow up there, thanks.]'' Hello. My second mail is tied to the synchronization system, now this email address has become the main one for me, and the primary address has been lost. I need to release the secondary mail address from the bundle with the primary one. When I try to recover a lost password to a secondary email address, it writes to me: "Primary account email required for reset." How can I do that?

Modified by Chris Ilias