Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Purged my Trash folder and compacted it, but when I try to delete a message I still get a post saying I need to purge Trash and compact it

  • 5 replies
  • 2 have this problem
  • 8 views
  • Last reply by Toad-Hall

cplanas
cplanas
more options

Text above is sufficient

Text above is sufficient

All Replies (5)

FredMcD
FredMcD
more options

This is a support forum for Firefox. You will have to contact your e-mail provider for help.

Or are you talking about Thunderbird?

cplanas
cplanas Question owner
more options

It is Thunderbird. I am a silly old man; thanks

the-edmeister
the-edmeister
  • Moderator
more options

moved to the Thunderbird support queue

cplanas
cplanas Question owner
more options

At first I thought I had missed the direction to the Thunderbird help service, but when I went back and followed the instructions, I found that the Thunderbird help is lumped with Firefox (and other) help; so my problem persists.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If this is an IMAP mail account:

Right click on the imap mail account name in the left Folder Pane and select 'Settings'. select: 'Server Settings' for the imap mail account.

Bottom right under 'Message Storage' select: 'Clean up (Expunge) Inbox on Exit select: Empty Deleted folder on Exit' click on OK

Close Thunderbird. Wait a few moments for background processes to complete. Start Thunderbird.

Try to Delete message.

If you do not want to empty Deleted/Trash folder every time you exit, you can go back into those settings and uncheck that option.

Modified by Toad-Hall