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What to do if Mozilla VPN disconnects or turns off after being activated, or if websites fail to load even though Mozilla VPN is connected.

If you find that Mozilla VPN is disconnecting or turning off after being activated, you can try the below steps to resolve this issue. These steps are also helpful if Mozilla VPN is connected, but websites fail to load. __TOC__ =Enable port 53 forwarding (All platforms)= #Open Mozilla VPN. #Click (or tap) the ''Settings'' [[Image:vpn settings icon|width=20]] icon. #Click (or tap) {menu Network settings}. #Check the {menu Tunnel VPN through port 53/DNS} option. #Turn the VPN on. To learn more about how to disguise Mozilla VPN as DNS traffic using port 53, see [[Disguise Mozilla VPN as DNS traffic|this article]]. =Disable Firewalls (Desktop)= If you have a Firewall or Antivirus that also monitors your internet connection, it’s a good idea to disable them or allow an exception for Mozilla VPN. In order to do this, you will need to refer to your specific application's support documentation. ==For Windows Defender Firewall== #In the ''Windows Start Menu'' search bar, type '''Allow an app through Windows Firewall''' and click on the first result. #Click the '''Change Settings''' button at the top right of the window to make changes. #The ''Allow another app'' button should highlight. Click the '''Allow another app''' button close to the bottom of the window. #Click '''Browse'''. #Navigate to the VPN by going through the following path: '''This PC > Windows (C:) > Program Files > Mozilla > Mozilla VPN > MozillaVPN.exe''' #Click '''Add'''. #Back on the ''Allowed apps'' window, make sure ''mozillavpn'' has both the '''Private''' and '''Public''' boxes next to it checked. #Click '''OK''' at the bottom. #Restart the system. ==For macOS Application Firewall== #Open '''System Preference'''. #Click the '''Security''' or '''Security & Privacy''' icon. #Select the '''Firewall''' tab. #Click the lock icon in the preference pane, then enter an administrator name and password. #Click the '''Firewall Options''' button. #Click the '''Add Application (+)''' button. #Select '''Mozilla VPN'''. #Click '''Add'''. #Click '''OK'''. =Reset Mozilla VPN (All platforms)= If none of the above solutions work and Mozilla VPN keeps disconnecting, you can try resetting Mozilla VPN: #Open the Mozilla VPN application. #Click the ''Settings'' [[Image:vpn settings icon|width=20]] icon. #Select the '''Get Help''' option. #At the top of the screen that opens, click the '''Get help''' title 6 consecutive times until ''Developer Options'' appear at the bottom. #;[[Image:Open the Developer Options]] #Select '''Developer Options'''. #Scroll down and click {button Reset and Quit} 6 consecutive times. The app will reset. #;[[Image:Reset and quit VPN settings]] #Relaunch the Mozilla VPN app and log back in with your [[Access Mozilla Services with a Firefox Account|Firefox account credentials]]. =Related articles= <!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links.--> *[https://support.mozilla.org/en-US/kb/troubleshooting-speed-issues-mozilla-vpn?utm_source=-vpn-related Troubleshooting speed issues on Mozilla VPN] *[https://support.mozilla.org/en-US/kb/language-websites-i-visit-changes-when-i-turn-mozi?utm_source=-vpn-related The language of the websites I visit changes when I turn Mozilla VPN on - What to do] '''Learn more:''' *[https://support.mozilla.org/en-US/kb/i-cant-print-wirelessly-when-mozillla-vpn?utm_source=-vpn-related I can't print wirelessly when Mozillla VPN is on]