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Flash videos or games on sites like Facebook or YouTube may appear, black, white or grey and never play. We'll show how to fix this.

Firefox users with Flash 11.3 and RealPlayer installed have reported that Flash videos or games on sites like Facebook or YouTube may appear, black, white or grey and never play. '''This can be fixed by updating to the latest version of RealPlayer. ''' {for linux} {note}'''Note:''' This article only applies to Windows and Mac.{/note} {/for} __TOC__ =Solution 1: If you have RealPlayer installed - update it= #Download the latest version of RealPlayer from real.com #Double-click the installer application that you downloaded and follow the instructions. #*For details, see [https://real.custhelp.com/app/answers/detail/a_id/8878/kw/install%20realplayer/p/9 Download and install RealPlayer] in the RealPlayer knowledge base. =Solution 2: Downgrade Flash = If updating RealPlayer did not resolve the issue or Flash is constantly crashing, you should uninstall Flash 11.3 and downgrade to Flash 10.3. You can find steps for downgrading Flash in: [[Flash 11.3 crashes]] [[Template:ShareArticle|link=http://mzl.la/LA0mpi]]