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SUMO, Forum, Thread, Buddy, Trainee

Our buddy program helps new contributors. This article walks them through teaching the way of answering in the support forum

__TOC__ =Summary= This article is to help buddies teach their trainees how to answer in the support forum. Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them. =Overview= This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee. *Checking the question tags and system details *Understanding the question *Replying to the question *Using canned response *Using knowledge base articles *Report abuse the spam user and questions *Editing the replied answer =Useful Links= *[https://support.mozilla.org/en-US/kb/answering-questions-support-forum Answering questions on the Support Forum] *[https://support.mozilla.org/en-US/questions Support Forum Thread List] *[https://support.mozilla.org/en-US/questions?filter=no-replies Support Forum No-replies] =Video= *[http://popcorn.webmadecontent.org/pkr How to post in Mozilla Support Forum] [[T:ShareArticle|link=http://mzl.la/181NDFk]]