Thunderbird Support Forum

Hi folks! I use Thunderbird Beta (128.0b1 (64-bit)) for my email currently. I've been having a problem with some emails, mainly in my Sent folder, showing up as long strings when I try to view them. It looks like untranslated code put into plain text to me, but I'm not sure what would be causing it. I have no problem reading the email if I log into our webmail to do so. Example text from an email attached. Is this a known problem? Any ideas on how I might solve it? I like Thunderbird, but not being able to search and read through sent emails is a real problem. Thanks!

i have an old win10 machine with a huge thunderbird profile - 37.9GB size / 75.2GB disk. i'd like to move it with Tools Export / Import to a new win11 machine.

on win10 i click thru tools > export > open profile folder

and in ...\thunderbird\profiles i select yhcc00j7.dan and export it to an external ssd.

it runs for hours and then a number of these appear: "Are you sure you want to copy with file without its properties? The file %2B...." has properties that can't be copied to the new location.... Type WDSEML file size 1.02KB....".

so i check "Do this for all current items" and hours later it finishes.

on win11 i click thru tools > import > import from another thunderbird profile > choose a profile and select the folder yhcc00j7.dan on the ssd and import everything > start

for a minute or so it says "importing .... 0%" but no new profile shows up in ...appdata\roaming\thunderbird\profiles\ and then "import failed unexpectedly" is displayed.

i've tried this twice. both machines have version 115.11.1 "esr update channel". what am i doing wrong?

Guten Tag,

ich benötige Hilfe das Googlefenster weg zu bekommen. Ich möchte mich nicht über Google anmelden, wenn ich es auch über Mozilla kann. Die Anmeldedaten von Mozilla funktionieren nicht.

Bitte sagen Sie mir, wie ich das Problem lösen kann.

In dem Fenster habe ich keine Möglichkeiten die Links an zu klicken, da dann das Fenster weiß wird. Ich kann es nur wegklicken, es kommt aber innerhalb von 5 Minuten wieder. Oder ich melde mich mit google an, was ich aber nicht möchte.

Danke für Ihre Hilfe.

Eva Langenberger

My email inbox is really a task list. I find that I email myself items that I need to work on so that they are in the inbox. It's a tiny thing, but it would be so much more convenient to be able to view/edit the task list alongside the email inbox. I organize my emails with the listing of emails full-height on the screen with the preview window to the right of that. I would like to be able to see the Task List to the right of the preview pane. At this point, it appears that only the Today pane can be shown there. This requested feature is supported in Outlook, but the Outlook "task list" is not as nice as Thunderbird's because their "tasks" are just emails that have been flagged - not very useful. Thanks for your consideration.

My Thunderbird Inbox is set up to order the emails so the oldest emails are at the top of the list, and the part of the list that is showing in the window on the screen is the bottom of the list, therefore the most recent emails. However, when I open Thunderbird to look at the emails in the Inbox, while the list is in the order as just specified (oldest at the top, newest at the bottom), what I see on the screen is the section of the list of the emails that arrived about 6 weeks ago. To see the most recent emails I have to move the list up the window. It has been doing this for about 2 months.

Any idea why it is doing this, and how to 'fix' it, please?

Thankyou

I see that others have had the same problem as me. My trash folder has many thousands of duplicate emails. If I block delete them it will take days to complete. So 3 questions 1. How do I stop duplicate emails in my trash. After deleting many reappear with the date 01/01/1970 2. Is there a faster way of deleting. I use select email>shift key>find last email>delete 3. Is there a limit to how many emails I can put into the block mentioned in #2

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Cannot receive or send emails via Thunderbird account. Window popping up stating IP Address Temporarily Blacklisted. This happened once before (about 5 months ago) and it corrected itself after 10 days of being down. The last email received on laptop was May 22nd, 2024. Last email received via Droid phone was yesterday, June 8th, 2024. Have tried a reset of modem and router. Have had this email account with Thunderbird for over 10 years. After reading the Community comments, it's unclear whether it's a server issue, a Comcast issue, or a Thunderbird issue. Please help get my IP Address UN-Blacklisted... again.

Yesterday, midday, my sent file stopped storing new messages after years of flawless service

I have tried: - closing TB and shutting down laptop and restarting

                      Under  Account Settings> Copies and Folders: unclicking "place a copy in" doing a test and then reclicking "place a copy in"  (directed to sent folder)

FWIW: 1.only thing I have done differently lately is create a Template

           2. Sent folder works fine on my on-line email ( I normally work with storing locally on my MacBook Air) but on-line email is not TB so likely irrelevant

For many years, my wife and I have each used Thunderbird on our own computers. Several weeks ago, when my wife turned Thunderbird on, a new screen appeared that mentioned account setup and directed her to set up her existing email address. When she did, a home screen appeared that was significantly different than the one she had been using. But more than that, she lost all her saved emails and Thunderbird started to reload emails. The reloading ended with over 1800 “new” emails whose dates reached back for almost a year. Since then, after some work, the home page has been returned to its earlier look; downloading, sending and deleting are working as before. Missing are a few important, personal subfolders. We’ve tried a few things that we thought/hoped would return us to the point before everything went crazy. That hasn’t happened. Recently, we looked at the Profiles folder on each of our computers and saw something that, I think, is unusual and, I hope, might provide a way get her back at least some of what was lost.

The route to my Profiles is C: > Users > Me > AppData > Roaming > Thunderbird > Profiles In Profiles are two folders, one ends with .default and the other with .default-release. The only thing in the default folder is the file times.json. The default-release folder contains many files and folders, including the Mail folder. The Mail folder contains two subfolders: Local Folders and mail.comcast.net.

On my wife’s computer, there is only one folder inside Profiles. The name ends in .default. Inside that folder is the Mail folder. Within the Mail folder are six subfolders: Local Folders, Local Folders-1, Local Folders-2, mail.comcast.net, mail.comcast.net-1, mail.comcast.net-2. The Date Modified date for Local Folders is probably the date the problem started. Date Modified for Local Folders-1, mail.comcast.net and mail.comcast.net-1 is the same: a few days after the date for Local Folders. The dates for Date Modified for Local Folders-2 and mail.comcast.net-2 are the same, and change daily.

I’m hoping/assuming that the missing, personal subfolders are in one, or more, of Local Folders, Local Folders-1, mail.comcast.net, mail.comcast.net-1. What I’m asking here is: does anyone know of a way to easily locate and recover the subfolders and, then, move them into the correct location in Local Folders-2and/or mail.comcast.net-2.

Thanks for taking the time to read this long story.

I have several Comcast.net accounts that I have set up in Thunderbird. About 2-3 times per week, Thunderbird makes me re-enter one or more of my passwords, only for the comcast accounts. It says Authentication Failure, but I have not changed anything on the accounts, including passwords. Entering the same password works - for a while. Any idea how to stop this?

Using T-bird Beta 127.0b5 (64-bit) Longtime T-bird user, regular and Beta. Folders not showing in Folder Tree in 1 of 2 accounts on same outlook server. No problems with GMAIL or ISP email Spectrum). I've tried all the fixes in similar previous question but none worked. I am, and must remain in, Troubleshooting Mode to be functional. Thoughts solicited and appreciated.

In my list of Inbox Unified Folders (13 of them), one folder in particular (the second one) is sometimes there, then at some point later is gone. It's still in the 'All Folders' list, but not in the Unified folders list. If I kill TB and restart, then it's back. I have no idea what ops might cause it to vanish. Any idea what's causing it to vanish or what I can look at?

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security threat and did not continue to live.thunderbird.net. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

It downloaded 28 emails but will not let me see/access them.

Can anyone help? Thanks, Linda

When I delete an email it immediately diseappears from the view, but if I have the "Unread" filter active and I mark an email as "read" it remains there until I switch the "Unread" filter off and then on again. Quite impractical to me.

Why do I have both a spam and a junk folder in Thunderbird?

Also, if I have to keep both, is it possible to add a menu command to empty the spam folder, like we have on the junk folder?

Hi, I'm using Firefox 115.11.0esr (64-bit) on a Mac Mini M2 Pro running Sonoma 14.5. When I forward an email message with Firefox, multiple lines of HTLM text are prepended to the forwarded message. I've attached a screenshoot showing the first 2 lines of this prepended text.

How can I configure Firefox so that his HTML text is not included in forwarded messages?

I have been using Firefox on Mac for a number of years. This behavior started when I upgraded to the Mac Mini M2 Pro and this version of Firefox.

Thanks for your help.

Email from a trusted address over past decade is suddenly going to Junk as of today. Cannot see how to whitelist the Sender, and googling the question tells me to go to Tools>Options, however Options does not show in the Tools menu.

Hi, just upgrade to Windows1 and did a new installation from Thunderbird. latest version 115.11.0 (32-bits) But the new messages are almost directly market as read even with setting mark messages automatic as read set to no? On a other pc with Windows11 I had the same problem with the 64bit version but going to the 32bit version solved the problem. Any Idea how to solved this problem? Regards Karina