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Freeze and links don't work

  • 4 balasan
  • 0 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh wilpang20

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Hi,

I am a regular user of the Android version but currently when I get my search results it freezes and when it doesn't none of the links are clickable. Other browsers have no issues, anything I can do?

Hi, I am a regular user of the Android version but currently when I get my search results it freezes and when it doesn't none of the links are clickable. Other browsers have no issues, anything I can do?

Penyelesaian terpilih

I believe it's resolved itself via update or cache and now working as it should.

Thank you

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All Replies (4)

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Hi

Do you have many other apps open on your Android device?

Do you have many tabs saved in Collections?

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Hi Paul

No more than usual, only effects Firefox. Will use alternative for the moment.

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Hi

Before following the steps below, please make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Applications then find Firefox in the list. In the section headed "Storage", selct the option to clear the cache (do not clear data!). Does this help?

Failing that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

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Penyelesaian Terpilih

I believe it's resolved itself via update or cache and now working as it should.

Thank you