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Tabs Close and E-mails Have been Wiped Out

  • 8 balasan
  • 1 ada masalah ini
  • 59 paparan
  • Balasan terakhir oleh genie

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These are the issues which I have:

- I close Thunderbird with many tabs open. When I reopen Thunderbird all the tabs are closed except for the Inbox. Previously the tabs remained open but since recently that is not the case.

- In my Inbox all e-mails from before 16-Nov-2020 are blank I can see the Subject, who they are from and their date and time. But when I highlight them they appear to be from the last legible sender, the title is shown from the last legible sender and their contents are blank. How can I restore them?

Not long ago I installed Malwarebytes. Since I had these problems I uninstalled this application. Yet the problems have not been resolved. What can I do about them? Thank you.

These are the issues which I have: - I close Thunderbird with many tabs open. When I reopen Thunderbird all the tabs are closed except for the Inbox. Previously the tabs remained open but since recently that is not the case. - In my Inbox all e-mails from before 16-Nov-2020 are blank I can see the Subject, who they are from and their date and time. But when I highlight them they appear to be from the last legible sender, the title is shown from the last legible sender and their contents are blank. How can I restore them? Not long ago I installed Malwarebytes. Since I had these problems I uninstalled this application. Yet the problems have not been resolved. What can I do about them? Thank you.

Penyelesaian terpilih

For the tabs issue, Help/Troubleshooting, Profile Folder, Open Folder, close TB, delete session.json.

For the second issue, right-click the Inbox in the Folder Pane, Properties, Repair Folder. Does the Inbox now display correctly?

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All Replies (8)

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Penyelesaian Terpilih

For the tabs issue, Help/Troubleshooting, Profile Folder, Open Folder, close TB, delete session.json.

For the second issue, right-click the Inbox in the Folder Pane, Properties, Repair Folder. Does the Inbox now display correctly?

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Thank you for your reply.

The first issue has been solved. Fantastic!

As for the second issue, all e-mails in the Inbox prior to the 16-Nov-2020 have been deleted. I was wondering whether they can be recovered.

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did malwarebytes tell you about a threat in email and offer to "fix" it for you by any chance?

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I do not remember of Malwarebytes prompting me to do anything.

At that time I had let Bitdefender do a complete scan of my computer. I do not recall whether it offered to "fix" my e-mails.

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Check the Bitdefender settings for any files it has quarantined. Are the missing messages visible in webmail, and is the account POP or IMAP?

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Thanks for the tips. I have not located any quarantined files in Bitdefender. The account is a POP account. Alas, my efforts to contact Bitdefender support or helpdesk have not been successful.

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If the messages were left on the server after download (check through webmail), they can be re-downloaded, but otherwise look in the Trash or Deleted folder in case they ended up there.

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Thanks for the suggestion. I could not find any Deleted folder but I have Trash folders. I did not find the e-mails thee. In any case, even if I did find them, I wonder whether they would be useful, as their contents had been wiped out.