Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does downloading Apache OpenOffice from SourceForge in Firefox 57 trigger a crash of Mac OS 10.10.5?

  • 1 balasan
  • 1 ada masalah ini
  • 2 paparan
  • Balasan terakhir oleh Shadow110

more options

I was running my MacBook Pro off a full battery and using wi-fi at the time the two crashes occurred. Using Firefox 57.0.1 (64-bit) at the time. The computer completely shut down spontaneously in mid-download. Out of fear of accidentally repeating the experience, I'm temporarily using Safari to send this message. I would prefer to continue using Firefox from quality-induced habit.

I was running my MacBook Pro off a full battery and using wi-fi at the time the two crashes occurred. Using Firefox 57.0.1 (64-bit) at the time. The computer completely shut down spontaneously in mid-download. Out of fear of accidentally repeating the experience, I'm temporarily using Safari to send this message. I would prefer to continue using Firefox from quality-induced habit.

All Replies (1)

more options

See if there is a crash report please : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support dated for the crash.

If yes please follow instructions and send bp- as directed to in the URL so can open on this end as a URL. Thank You.