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Why do I have to confirm my identity repeatedly for websites I've already confirmed.

  • 3 replies
  • 2 have this problem
  • 105 views
  • Last reply by SeaBees

SeaBees
SeaBees
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After every time I close the internet, upon re-opening it I have to receive a one time pass code from a website or enter my email ID and password (even though I previously clicked Keep Me Signed In for 2 Weeks) or answer security questions then confirm for the 15th time that this is my private computer. I've checked the privacy settings every time and they are correct. I never had this problem with Internet Explorer. The problem began 2 weeks ago when I switched to Firefox.

After every time I close the internet, upon re-opening it I have to receive a one time pass code from a website or enter my email ID and password (even though I previously clicked Keep Me Signed In for 2 Weeks) or answer security questions then confirm for the 15th time that this is my private computer. I've checked the privacy settings every time and they are correct. I never had this problem with Internet Explorer. The problem began 2 weeks ago when I switched to Firefox.

Chosen solution

Have you disabled cookies. If this is the case, try enabling them. Tools -> Options -> Privacy Choose accept cookies from sites.

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All Replies (3)

SomeGreenGoo
SomeGreenGoo
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Chosen Solution

Have you disabled cookies. If this is the case, try enabling them. Tools -> Options -> Privacy Choose accept cookies from sites.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Such details are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.

SeaBees
SeaBees Question owner
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Thanks, but I tried that and it didn't work.