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how to stop about blank

Kevinsgirl209
Kevinsgirl209
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I can be surfing the net and I get about blank or a new tab opens and redirects to another page. I have run my virus protection and i cant seem to fix it. please help.

I can be surfing the net and I get about blank or a new tab opens and redirects to another page. I have run my virus protection and i cant seem to fix it. please help.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Try removing (or at least disable) the following two extensions:

  • MyWordTool 0.1
  • Value Apps 1.7.0.0

You can configure, disable, and often remove extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.

If the Remove button is missing, usually there is an entry in the Windows Control Panel, Uninstall a Program, to remove it. The name may not be obvious, so it can be useful to click the "Installed on" column heading and look for any surprises.

Can you get solve it?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If you suspect there might be other things amiss, the following support article lists scanning/cleaning tools other Firefox users have found helpful: Troubleshoot Firefox issues caused by malware.