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Firefox crashes on startup and prompts me to enter Safemode. I then uninstalled it (version 19.0) and now Safemode itself will not open.

Ringthebells
Ringthebells
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Prior to attempting to uninstall version 19.0 and reinstall it, Safemode was working and usable. After reinstalling version 19.0 Firefox will crash during start up as it did before, and ask me to open in Safemode. Safemode will then crash/not open and the bug report service will open. Clicking "Restart" just opens up another bug report service windows on top of the first one. Clicking "X" or "Quit" does not, allowing me to exit the service window. Firefox's inability to be used properly began shortly after the latest windows update (installed during shutdown/next restart) around 1 AM on (I think) February 27th or 28th. I have not tried installing an older version. I did try to run the 20.0 Beta version, but I encountered the exact same problems. This is the only error code available to me, despite sending at least 5 or more. "bp-b4a3d0ce-8747-46a9-9c04-efc892130302"


This error code "bp-f6520eaa-36e4-4098-a2a0-c61c32130302" has replaced the previous one after I tested the 20.0 beta version.

Hope that helps.

Prior to attempting to uninstall version 19.0 and reinstall it, Safemode was working and usable. After reinstalling version 19.0 Firefox will crash during start up as it did before, and ask me to open in Safemode. Safemode will then crash/not open and the bug report service will open. Clicking "Restart" just opens up another bug report service windows on top of the first one. Clicking "X" or "Quit" does not, allowing me to exit the service window. Firefox's inability to be used properly began shortly after the latest windows update (installed during shutdown/next restart) around 1 AM on (I think) February 27th or 28th. I have not tried installing an older version. I did try to run the 20.0 Beta version, but I encountered the exact same problems. This is the only error code available to me, despite sending at least 5 or more. "bp-b4a3d0ce-8747-46a9-9c04-efc892130302" This error code "bp-f6520eaa-36e4-4098-a2a0-c61c32130302" has replaced the previous one after I tested the 20.0 beta version. Hope that helps.

Chosen solution

hello, this crash is related to your graphics hardware & a recent windows update. please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

for some background on that issue you can also refer to bug #812683

Read this answer in context 👍 2

All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hello, this crash is related to your graphics hardware & a recent windows update. please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

for some background on that issue you can also refer to bug #812683

Ringthebells
Ringthebells Question owner
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Thank you for your help. I was able to force Firefox to open safemode after a couple of tries. Disallowing hardware acceleration let's regular Firefox run just fine. Thank you for your help.