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Firefox hangs, consumes all CPU, and continuously increases memory usage

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by dmw010

dmw010
dmw010
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Started happening after 8.0 upgrade, but bizarrely only seems to happen on one workstation in our office when accessing our website. Does not happen on my home computer, laptop, or any other computer in the office. No problems accessing any other website. I've tried running in safe mode and disabling my firewall. I've uninstalled and reinstalled Firefox. Nothing seems to help.

Started happening after 8.0 upgrade, but bizarrely only seems to happen on one workstation in our office when accessing our website. Does not happen on my home computer, laptop, or any other computer in the office. No problems accessing any other website. I've tried running in safe mode and disabling my firewall. I've uninstalled and reinstalled Firefox. Nothing seems to help.

All Replies (2)

John99
John99
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That does tend to indicate the problem is local. Not really any ideas other than asking have you tried using about:memory (key it into the location bar). The info produced will at least help confirm how and where the memory is being used.

dmw010
dmw010 Question owner
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Here is the result of entering "about:memory", though I can't get the info after the browser hangs because it isn't responding.

Main Process

Explicit Allocations 76.83 MB (100.0%) -- explicit ├──43.66 MB (56.82%) -- js │ ├──16.62 MB (21.63%) -- compartment(http://bl135w.blu135.mail.live.com/defau...) │ │ ├───6.35 MB (08.27%) -- gc-heap │ │ │ ├──3.27 MB (04.26%) -- objects │ │ │ ├──1.86 MB (02.43%) -- shapes │ │ │ ├──1.08 MB (01.40%) -- arena-unused │ │ │ └──0.14 MB (00.18%) -- (3 omitted) │ │ ├───3.81 MB (04.96%) -- mjit-code │ │ ├───3.65 MB (04.75%) -- scripts │ │ ├───1.19 MB (01.55%) -- mjit-data │ │ ├───0.62 MB (00.80%) -- property-tables │ │ ├───0.58 MB (00.76%) -- object-slots │ │ └───0.42 MB (00.54%) -- (3 omitted) │ ├───8.25 MB (10.74%) -- compartment([System Principal], 0x3153800) │ │ ├──4.03 MB (05.25%) -- gc-heap │ │ │ ├──2.27 MB (02.95%) -- objects │ │ │ ├──1.49 MB (01.94%) -- shapes │ │ │ └──0.27 MB (00.35%) -- (5 omitted) │ │ ├──1.55 MB (02.01%) -- scripts │ │ ├──1.18 MB (01.54%) -- (5 omitted) │ │ ├──1.00 MB (01.30%) -- mjit-code │ │ └──0.49 MB (00.64%) -- object-slots │ ├───4.29 MB (05.59%) -- compartment(http://secure.shared.live.com/_D/F$Live....) │ │ ├──1.64 MB (02.14%) -- gc-heap │ │ │ ├──0.58 MB (00.76%) -- objects │ │ │ ├──0.51 MB (00.67%) -- arena-unused │ │ │ ├──0.50 MB (00.66%) -- shapes │ │ │ └──0.04 MB (00.06%) -- (3 omitted) │ │ ├──0.99 MB (01.29%) -- (6 omitted) │ │ ├──0.88 MB (01.14%) -- mjit-code │ │ └──0.78 MB (01.02%) -- scripts │ ├───3.04 MB (03.96%) -- compartment(https://login.live.com/login.srf?wa=wsig...) │ │ ├──1.63 MB (02.12%) -- gc-heap │ │ │ ├──0.72 MB (00.94%) -- arena-unused │ │ │ ├──0.56 MB (00.73%) -- objects │ │ │ └──0.35 MB (00.45%) -- (4 omitted) │ │ ├──0.98 MB (01.27%) -- (7 omitted) │ │ └──0.44 MB (00.57%) -- mjit-code │ ├───2.85 MB (03.71%) -- compartment(https://secure.shared.live.com/_D/F$Live...) │ │ ├──1.24 MB (01.62%) -- (7 omitted) │ │ ├──0.98 MB (01.28%) -- gc-heap │ │ │ ├──0.59 MB (00.77%) -- (5 omitted) │ │ │ └──0.39 MB (00.51%) -- objects │ │ └──0.63 MB (00.81%) -- mjit-code │ ├───1.98 MB (02.58%) -- compartment(atoms) │ │ ├──1.17 MB (01.52%) -- string-chars │ │ └──0.81 MB (01.06%) -- gc-heap │ │ ├──0.80 MB (01.04%) -- strings │ │ └──0.01 MB (00.01%) -- (3 omitted) │ ├───1.93 MB (02.51%) -- gc-heap-chunk-dirty-unused │ ├───1.32 MB (01.72%) -- (10 omitted) │ ├───1.08 MB (01.41%) -- compartment(http://js2.wlxrs.com/2p9ZG-il9iPJEYdv2aw...) │ │ ├──0.82 MB (01.06%) -- gc-heap │ │ │ └──0.82 MB (01.06%) -- (6 omitted) │ │ └──0.26 MB (00.34%) -- (5 omitted) │ ├───0.84 MB (01.09%) -- compartment(http://m.adnxs.com/tt?member=280&inv_cod...) │ │ └──0.84 MB (01.09%) -- (9 omitted) │ ├───0.63 MB (00.83%) -- runtime │ │ ├──0.50 MB (00.65%) -- atoms-table │ │ └──0.13 MB (00.18%) -- (1 omitted) │ ├───0.43 MB (00.57%) -- compartment(http://puma.vizu.com/v5/htm/andes_c.html...) │ │ └──0.43 MB (00.57%) -- (7 omitted) │ └───0.38 MB (00.50%) -- compartment(http://gfx3.hotmail.com/mail/16.0.1877.0...) │ └──0.38 MB (00.50%) -- (4 omitted) ├──23.62 MB (30.74%) -- heap-unclassified ├───3.00 MB (03.91%) -- layout │ ├──2.14 MB (02.78%) -- arenas │ └──0.86 MB (01.12%) -- styledata ├───2.60 MB (03.39%) -- storage │ └──2.60 MB (03.39%) -- sqlite │ ├──1.05 MB (01.37%) -- (10 omitted) │ ├──0.84 MB (01.10%) -- places.sqlite │ │ ├──0.63 MB (00.82%) -- cache-used [4] │ │ └──0.22 MB (00.28%) -- (2 omitted) │ └──0.71 MB (00.92%) -- other ├───1.96 MB (02.56%) -- images │ ├──1.60 MB (02.08%) -- content │ │ ├──1.60 MB (02.08%) -- used │ │ │ ├──1.27 MB (01.65%) -- uncompressed-nonheap │ │ │ └──0.33 MB (00.43%) -- (2 omitted) │ │ └──0.00 MB (00.00%) -- (1 omitted) │ └──0.36 MB (00.47%) -- (1 omitted) ├───1.02 MB (01.32%) -- dom ├───0.87 MB (01.13%) -- xpti-working-set └───0.10 MB (00.13%) -- (2 omitted)

Other Measurements 

 0.00 MB -- gfx-d2d-surfacecache
 0.00 MB -- gfx-d2d-surfacevram
 0.00 MB -- gfx-surface-image
 1.66 MB -- gfx-surface-win32
66.50 MB -- heap-allocated
71.32 MB -- heap-committed
 2.41 MB -- heap-dirty
 6.50 MB -- heap-unallocated
       2 -- js-compartments-system
      16 -- js-compartments-user
20.00 MB -- js-gc-heap
 3.55 MB -- js-gc-heap-arena-unused
 0.00 MB -- js-gc-heap-chunk-clean-unused
 1.93 MB -- js-gc-heap-chunk-dirty-unused
  27.39% -- js-gc-heap-unused-fraction

104.31 MB -- private 110.05 MB -- resident 202.32 MB -- vsize