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Firefox 96 crashes made downgrade to 95.02 fail too, even after HTTP3 fix

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  • 1 has this problem
  • 21 views
  • Last reply by FredMcD

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This is what I’ve already reported (via Twitter to @FirefoxSupport, see https://twitter.com/quiet_listening/status/1481598382942703616). Read several support threads, tried the http3 fix (as indicated via e.g. https://support.mozilla.org/en-US/questions/1364124), but without any success.

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Hi FredMcD, The past few days I've been mostly away from the keyboard. However, I picked up the 96.02 update, but had to postpone trying out your recipe. Now I sat down to try it out. But before I would try anything I did another check if the Sync'inc status had changed – AND IT HAD! Things seem to be very much are back to normal, including my all-important accounts/Saved Logins and Passwords. Anyway I THANK YOU so much for your help! :-)

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Need you to know this as well: Now (on January 16th 2022) I’ve applied the 96.01 upgrade patch. But sync does still not work, guys…

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In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Hi FredMcD, When I execute the about:crashes command I get a list of 4x Unsubmitted Crash Reports, as well as a single Submitted one. But all of these were dated back in 2021, so not relevant I guess? The reason why I referred to what happened is because I used the macOS Activity Monitor (similar to Windows Taks Manager) to identify the Firefox process and kill/stop it manually/by myself, because it had reached the "not responding" state (text displayed in red, while the CPU utilization on one-or-two CPU core(s) went close to 100%). This happened repeatedly. Is there anyway else I can contribute relevant information?

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BTW: I've submitted the unsubmitted ones.

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The only thing not working now is the Sync feature. But (as I've pointed out earlier) this is crucial to me.

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André Torkveen said

I execute the about:crashes command . . . But all of these were dated back in 2021

They would be of little use.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.

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Hi FredMcD, The past few days I've been mostly away from the keyboard. However, I picked up the 96.02 update, but had to postpone trying out your recipe. Now I sat down to try it out. But before I would try anything I did another check if the Sync'inc status had changed – AND IT HAD! Things seem to be very much are back to normal, including my all-important accounts/Saved Logins and Passwords. Anyway I THANK YOU so much for your help! :-)

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Glad to help. Safe Surfing.

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