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How do I use my recovery key to recover my Firefox account when I forgot my password?

  • 2 replies
  • 1 has this problem
  • 27 views
  • Last reply by Rex

Zelmax
Zelmax
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Hello,

I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key.

On Firefox for Android, when I click "Forgot your password?", I get a page asking me to enter my email address and to click a "reset" button. But it is written that resetting my password means resetting my account.

I don't want to reset my account, so how do I use the recovery key I have? Does the "reset" button send me an email which will offer me the possibility to use the recovery key?

This process is not very clear, thanks in advance for your help!

Hello, I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key. On Firefox for Android, when I click "Forgot your password?", I get a page asking me to enter my email address and to click a "reset" button. But it is written that resetting my password means resetting my account. I don't want to reset my account, so how do I use the recovery key I have? Does the "reset" button send me an email which will offer me the possibility to use the recovery key? This process is not very clear, thanks in advance for your help!

All Replies (2)

Zelmax
Zelmax Question owner
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By the way, do you know if I can try an infinite number of passwords until I finally find the right one? Or is there any possibility that this permanently blocks (deletes) my Firefox account?

Because I think that I should be able to remember the right password, if I am allowed to try as much passwords as I want.

Rex
Rex
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my foxfire account has been erased can i get it back