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No Signal, No Connection

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Eve

Lane C
Lane C
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After installing Mozilla VPN and establishing a connection it worked for about 2 minutes. Then it said it was connected but I couldn't connect to anything over the Internet.

After I disconnected and reconnected it now says "No Signal, No connection" inside of the app.

I have opened a ticket with support in addition to posting here. I will post the outcome from that here to help others.

Meanwhile, do you have any thoughts on what could be the issue?

OS: Windows 10 Pro x64 (V 2004)

After installing Mozilla VPN and establishing a connection it worked for about 2 minutes. Then it said it was connected but I couldn't connect to anything over the Internet. After I disconnected and reconnected it now says "No Signal, No connection" inside of the app. I have opened a ticket with support in addition to posting here. I will post the outcome from that here to help others. Meanwhile, do you have any thoughts on what could be the issue? OS: Windows 10 Pro x64 (V 2004)

Modified by Lane C

All Replies (1)

Eve
Eve
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This generally happens if the installation gets a little messed up somehow. It is usually resolved by signing out of the application, uninstalling it, then reinstalling it. If a sign out isn't possible due to the app not opening properly, it can effectively be done by navigating to %AppData% and finding the Mozilla VPN folder and deleting it after uninstalling.