plugin-container.exe Crashes
In trying to determine why my Firefox crashes frequently, someone looked at my EventLog and saw that plugin-container.exe had frequent crashes. I always run Firefox with add-ons disabled, and some of the EventID 1001 log entries were written when Firefox crashed. But I see lots that occurred when my logs do not show a Firerfox crash. Here is one of many at 06/08/2016 10:48:__ AM
Fault bucket 535030781, type 25 Event Name: APPCRASH Response: Not available Cab Id: 0
Problem signature: P1: plugin-container.exe P2: 44.0.0.5866 P3: 56a4304a P4: mozglue.dll P5: 44.0.0.5866 P6: 56a42229 P7: 80000003 P8: 0000efa8 P9: P10:
Attached files:
These files may be available here Analysis symbol: Rechecking for solution: 1 Report Id: 759402cd-c6a7-11e5-9a0f-001cc06e775e
In this two-minute period, I count 242 plugin-container.exe crashes and 169 other application crashes logged.
I have seen Flash crashes in Firefox tabs, and I usually report them via the link on the page.
My question is this - Should I be concerned about these plugin-cointainer.exe crashes - the ones not occurring at times when Firefox has crashed? If so, what do I need to do to report them?
Here is one that contains filenames - I do not know if these are automatically sent to Firefox support.
06/02/2016 13:36:20
Fault bucket 832916595, type 25 Event Name: APPCRASH Response: Not available Cab Id: 0
Problem signature: P1: plugin-container.exe P2: 47.0.0.5999 P3: 5753660e P4: mozglue.dll P5: 47.0.0.5999 P6: 57535438 P7: 80000003 P8: 0000f3ad P9: P10:
Attached files: C:\Users\BarryFinkel\AppData\Local\Temp\WERB73F.tmp.WERInternalMetadata.xml
These files may be available here: C:\Users\BarryFinkel\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_plugin-container_c6ddaa41806fc546a8ea5c69fdd2731e8adf1474_1a9db9fe
Analysis symbol: Rechecking for solution: 0 Report Id: 19bb63fb-344c-11e6-b7c4-001cc06e775e Report Status: 0
This is with the latest non-beta Firefox on 32-bit Windows 7 Professional.
--Barry Finkel
All Replies (6)
One possible explanation for not seeing this interactively is if you closed a tab and Firefox was unloading the content and plugin-container.exe crashed during that process. Otherwise, I think you would have seen a dialog from Windows about the crash.
Since the most widely used plugin by far is Flash, it leads me to ask: do you use the protected mode feature of the Flash player plugin? That feature has security benefits, but seems to have serious compatibility issues on some systems. You can disable it using the Add-ons page. Either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.
If the above does not help, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Thanks for the quick reply. i have disabled Flash protected mode, as you suggested. I know that Flash is used in the NOAA weather radar image that is my home page. I do not know if Flash is used in other pages. I do load pages from ComputerWorld.com (and other IT-related sites), and there are always ads displayed. I do not know how those ads are displayed. After I have read the desired content on the page, I normally close it, and it could be that Flash is updating an ad on that page. But that does not explain the 242 plugin-container.exe appcrashes in the two-minute period referenced above.
I will run in this Flash mode for a few days to see if I have less-frequent Firefox crashes. You might want to look at my open report concerning my frequent Firefox crashes:
https://support.mozilla.org/en-US/questions/1122039?page=2#answer-887745
--Barry Finkel
The crash reports are listed here. https://support.mozilla.org/en-US/questions/1122039#answer-881615
And my response was; https://support.mozilla.org/en-US/questions/1122039#answer-881616
I had something happen today, and I probably will report this on another of my trouble tickets. This morning I went to a web page to read the content; the page has ads as well as a Toyota video ad (which started and I could not determine how to close). Then Firefox was unresponsive; the scroll bar on the page would not work. I noticed that plugin-container,exe was u8sing 40% of the CPU, so at 08:23 I cancelled plugin-container.exe via the taskmgr. Then the scroll bar began working, and I closed that tab. Then Firefox began using up to 50% of the CPU and was unresponsive. I then responded to an e-mail and did some proofreading. At 10:49 Firefox was still in the same state (2+ hours later), so I took a dump; of Firefox via the task manager. I have no idea if the dump has anything useful; I have no idea what Firefox was doing during the 2+ hours. Then I used the task manager to cancel Firefox. Firefox was still unresponsive and not displaying a menu bar to allow me a chance to do a clean Exit.
Note that I have contacted Dropbox technical support to see how Dropbox may be involved in my Firefox problems.
--Barry Finkel
I will close this thread, that is still leaving two current threads about this user's crashes open. List of several related threads same user is in /questions/1110344