Firefox crashes
Firefox crashes abruptly .I did everything suggested but nothing has stopped the crashes
All Replies (6)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
bp-01b24508-eb05-486d-a57a-0197d2160525 5/25/2016 4:10 PM bp-71dec1eb-2776-48fb-a1b3-2e6442160522 5/22/2016 12:32 PM bp-42d88f00-b683-414b-b697-05fbe2160427 4/27/2016 11:12 AM b8870d64-2e16-46c8-a37b-7e02479be3e0 4/25/2016 4:48 PM bp-c64a3cb0-19e6-4760-ba73-ea32b2160422 4/22/2016 11:11 AM bp-5d3fdd98-f2c5-4cf0-906d-8e3f42160420 4/20/2016 11:29 AM bp-4da55c5d-1361-4517-9021-81f382160415 4/15/2016 11:04 AM bp-fceb1ebe-698f-487e-b6e4-9bbc72160412 4/12/2016 3:55 PM bp-9d3d56fb-f230-4d2f-a732-20ece2160328
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 19.0 r0
Shockwave Flash 11.6 r602
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac
Then reinstall the latest version.
Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 21.0.0.242 Flash Player (Linux) Version 11.2.202.621
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.
bp-01b24508-eb05-486d-a57a-0197d2160525 bp-42d88f00-b683-414b-b697-05fbe2160427
Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown
GoogleDesktopNetwork3.dll
This is for Sumo's Related Bugs 1265073 RESOLVED DUPLICATE crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown
1158189 RESOLVED FIXED shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown() ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-71dec1eb-2776-48fb-a1b3-2e6442160522
Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown
Related bugs same as above
l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow
SCDETOUR.DLL
odbcint.dll = Microsoft ODBC Resource
GoogleDesktopNetwork3.dll
xpsp2res.dll = Microsoft
icudt56.dll = International Components for Unicode = The ICU Project ++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows XP OS Version 5.1.2600 Service Pack 2
bp-5d3fdd98-f2c5-4cf0-906d-8e3f42160420 bp-c64a3cb0-19e6-4760-ba73-ea32b2160422
Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown
Related bugs same as above
GoogleDesktopNetwork3.dll
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Disable / update GoogleDesktopNetwork3
Try to use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
- "3-bar" menu button > Exit (Power button)
- Windows: File > Exit
- Mac: Firefox > Quit Firefox
- Linux: File > Quit
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked