Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

This Connection is Untrusted; Issuer unknown

  • 1 reply
  • 4 have this problem
  • 15 views
  • Last reply by m60freeman

m60freeman
m60freeman
more options

The site is https://dvd.netflix.com. Entering that into chrome://pippki/content/exceptionDialog.xul gets me the message "The certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature."

The certificate was issued by:

CN = Symantec Class 3 Secure Server CA - G4 OU = Symantec Trust Network O = Symantec Corporation C = US

The validity dates are in range (7/9/2015 - 7/10/2017) and my PC's clock matches my cell phone.

How can I fix this?

The site is https://dvd.netflix.com. Entering that into chrome://pippki/content/exceptionDialog.xul gets me the message "The certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature." The certificate was issued by: CN = Symantec Class 3 Secure Server CA - G4 OU = Symantec Trust Network O = Symantec Corporation C = US The validity dates are in range (7/9/2015 - 7/10/2017) and my PC's clock matches my cell phone. How can I fix this?

Chosen solution

Exiting Firefox, deleting cert8.db from the profile folder, and then restarting Firefox seems to have resolved the problem. (I found this in the reply to a post on a similar problem.

Read this answer in context 👍 1

All Replies (1)

m60freeman
m60freeman Question owner
more options

Chosen Solution

Exiting Firefox, deleting cert8.db from the profile folder, and then restarting Firefox seems to have resolved the problem. (I found this in the reply to a post on a similar problem.