Firefox crashes
My firefox (Version 40.0.3) crashes at completely random times. Somethimes it happens when I select a hit in a google search. Sometimes it happens when I open the Norton Security Toolbar. After firefox restarts, the action that caused the crash can be performed without any issue.
Here are several of the crash IDs bp-93aaa09b-f179-4895-ad3f-ac05f2151004 bp-68579c3d-2ee4-4441-906c-1fa5c2151004 bp-ddb39808-042d-4e68-a2ba-3f51c2151004 bp-236078d9-47bb-443d-b36e-336d52151004 bp-c94ab02a-e274-4d4b-b444-c4cdc2151003 bp-01d6bbfe-ed3b-4992-b4bb-c18652151002
I am very much looking forward to your help bp-6d0c950e-7f3d-4dca-b84f-733d02151002 bp-93d35610-a0cd-4832-af4f-85e812151002 bp-0969e905-8adb-4dde-9f9a-d2ba92151002
All Replies (4)
I am using the Norton Toolbat with v40.
Product Firefox Version 40.0.3
Release Channel release OS Windows NT OS Version 6.3.9600
The crash report flagged these programs;
Signature symhtml.dll
SymHTML.dll = Symantec Corporation
cclib.dll = Antivirus Control Center
IPSEng32.dll = Symantec Intrusion Detection
coidsafe.dll = Norton Identity Safe
coWPPlg.dll = Norton Confidential
coUICtlr.dll = Norton Identity Safe
coFFPl40 = Norton Identity Safe
Download the current full installers for your Norton programs and save them.
Download and run the Norton Removal Tool to uninstall your Norton product
After rebooting the computer, run a registry scanner. Then run the installers.
Hello FredMcD,
Thanks for your help but I still get crashes. I also tried re-installing firefox but that did not solve the issue either.
I used "Wise registry cleaner" and rebooted the machine after cleaning the machine and before reinstalling Norton Internet Security (with the latest updates).
Here are three more crash logs: bp-d9a91a5a-9e3f-4197-a695-bf5402151006 bp-779d6b50-42c1-471b-9ff7-69d992151005 bp-1da38cb1-09bc-47a7-8657-f31342151005
I don't want to upgrade to the latest version of Firefox since the Norton Toolbar is not yet compatible with it.
Firefox just crashed again. I don' think it is related to the Norton Toolbar because this time the browser just crashed while I was reading a page.
bp-f45f4543-904a-49f0-a775-62ed52151006
The crash report flagged these programs;
Signature symhtml.dll
SymHTML.dll = Symantec Corporation
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
ccset.dll = Common Client = Norton Internet Security
cclib.dll = Antivirus Control Center
IPSEng32.dll = Symantec Intrusion Detection
coWPPlg.dll = Norton Confidential
coidsafe.dll = Norton Identity Safe
coUICtlr.dll = Norton Identity Safe
coFFPl40 = Norton Identity Safe
coShdObj = Norton Confidential
Now is the time to talk with Norton Support. Right click on the Norton icon on your Task Bar, and select Get Support. Follow the instructions.
Let us know what happens. Good luck.