Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by FredMcD

more options

Firefox suddenly crashes without lagging before. When opening the Taskmanager it says that Firefox is still working , though the memory numbers start to decrease. Firefox cannot be started again before it is ended via taskmanager. Firefox version: 37.0.1 (updated it yesterday)

This only started after I updated Adobe Flash about an hour ago. Flash version: 17.0.0.169

I do not get any Crash Reports. I checked for the submitted crash reports and found that the last submitted report is from 2013.

Firefox suddenly crashes without lagging before. When opening the Taskmanager it says that Firefox is still working , though the memory numbers start to decrease. Firefox cannot be started again before it is ended via taskmanager. Firefox version: 37.0.1 (updated it yesterday) This only started after I updated Adobe Flash about an hour ago. Flash version: 17.0.0.169 I do not get any Crash Reports. I checked for the submitted crash reports and found that the last submitted report is from 2013.

All Replies (1)

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: