Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash report generating on close

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by Breakin69

more options

Every time I close firefox, I get a crash report message. All add ons are disabled. Last 5 are as follows.

bp-36b9fae3-9b7b-4a26-973d-9a9ed2150407 4/6/2015 8:01 PM bp-7431c677-2b34-4d73-9852-50b272150407 4/6/2015 8:01 PM bp-69e4070d-ee9e-42a4-8c6c-8b3c92150407 4/6/2015 7:52 PM bp-ea2d6929-2ed9-495a-a79e-f49522150407 4/6/2015 7:31 PM bp-d8b550da-5052-45db-bc3b-20f002150407 4/6/2015 7:30 PM

Every time I close firefox, I get a crash report message. All add ons are disabled. Last 5 are as follows. bp-36b9fae3-9b7b-4a26-973d-9a9ed2150407 4/6/2015 8:01 PM bp-7431c677-2b34-4d73-9852-50b272150407 4/6/2015 8:01 PM bp-69e4070d-ee9e-42a4-8c6c-8b3c92150407 4/6/2015 7:52 PM bp-ea2d6929-2ed9-495a-a79e-f49522150407 4/6/2015 7:31 PM bp-d8b550da-5052-45db-bc3b-20f002150407 4/6/2015 7:30 PM

Chosen solution

hi Breakin69, probably that's an issue with hardware acceleration - please try updating your graphics driver or in case there is no new version available at the moment or this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

hi Breakin69, probably that's an issue with hardware acceleration - please try updating your graphics driver or in case there is no new version available at the moment or this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

more options

Thanks. I've been waiting for the graphics driver update to come out and I guess it took you suggesting it for it to finally come out. The problem is solved.