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Website doesn't show its icon

Hi, I have a pinned a website that will not show its icon (it won't when unpinned either). Using the latest FF, Edge will show an icon. Is there a way to refresh FF and… (read more)

Hi, I have a pinned a website that will not show its icon (it won't when unpinned either).

Using the latest FF, Edge will show an icon. Is there a way to refresh FF and make it refetch the correct icon?

Thanks

Photo of the icon I do get.

Asked by tanin 1 week ago

Last reply by tanin 6 days ago

Cannot log in to Outlook from Firefox (only)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried cleari… (read more)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried clearing cache, updating, restarting, rebooting, trouble-shooting mode, private window etc. to no avail. I get 400 error from Outlook.

Asked by webmjmweb 1 day ago

Last reply by webmjmweb 5 hours ago

Can't "Refresh Firefox". The option seems to be missing.

My browser is not working as it should. Several sites do not work anymore and the browser keeps crashing. I'd like to refresh the browser, but the button is missing. I tr… (read more)

My browser is not working as it should. Several sites do not work anymore and the browser keeps crashing. I'd like to refresh the browser, but the button is missing. I tried going to troubleshooting mode, but the button is not there either.

Not sure if uninstalling would do the same thing? Just not sure what is the best way to refresh. Thanks for any help!

Asked by scally718 2 weeks ago

Last reply by scally718 3 days ago

Our systems have detected unusual traffic from your computer network

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network… (read more)

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?". This happens on Firefox, but not Chrome or Edge. If I 'Allow' Google in the 'Exceptions - Cookies and Site Data' then I do not get the message, but it takes several seconds for Google display the resulting page. However, if I delete the cookies/cache the message will return and I have to redo the reCAPTCHA. I have scanned with Malwarebytes, Bitdefender, Hitman Pro, Trend Micro House Call and Microsoft Defender, nothing detected. Running Win 10 (64) with 'Extended Security Updates', Firefox 147.0 (64), no additional Extensions or Plugins. Also I uninstalled and reinstalled Firefox.

Asked by Runky Rodo 3 days ago

Last reply by Runky Rodo 2 days ago

Firefox browser when on Foxnews will crash and causes PC to completely reboot?

Firefox browser when on Foxnews will crash and causes PC to completely reboot? This has been happening on multiple PC's in my house and has been happening for months. … (read more)

Firefox browser when on Foxnews will crash and causes PC to completely reboot? This has been happening on multiple PC's in my house and has been happening for months.

Asked by dtburns98 6 days ago

Last reply by dtburns98 5 days ago

Why is Firefox being removed from my computer overnight? How can i prevent this?

For the last few days, Firefox is being removed from my computer overnight and i have to re-intall the browser the next morning. Sometimes it's still there the next day,… (read more)

For the last few days, Firefox is being removed from my computer overnight and i have to re-intall the browser the next morning. Sometimes it's still there the next day, and sometimes it's gone again the next day. What i causing this and how can i prevent it from being removed? Jenny

Asked by jennymllr777 5 days ago

Last reply by jennymllr777 4 days ago

Saved passwords for accounts

I just started getting a message saying Facebook was breached back in 2023. Never got any message prior to this week. Situation is: I moved to a new city and can no longe… (read more)

I just started getting a message saying Facebook was breached back in 2023. Never got any message prior to this week. Situation is: I moved to a new city and can no longer see ANY of my passwords saved on Firefox. It's basically saying I have to change them ALL! Even if I tried, it's required to know the previous password to change the password on many, if not ALL the account passwords. The message says I was breached, but I wasn't. FIX IT PLEASE!!!

Asked by kathydthree 1 day ago

Last reply by kathydthree 16 hours ago

Unable to bring up a contact when trying to compose an email.

I have discovered Major problem with Firefox which affects the use of my btinternet.com email account . Since the recent update I am no longer able to add the contact n… (read more)

I have discovered Major problem with Firefox which affects the use of my btinternet.com email account . Since the recent update I am no longer able to add the contact name to a new email which I wish to compose automatically from my contacts (I am required to type it in full. I can still do it, with the shortcut of typing in the first 3 letters, when using other browsers such as Google or Edge or the Outlook muti mail account service but generally prefer Firefox. If this situation prevails I will ditch Firefox as speed of communication and addressing is of the essence to me. Are Firefox aware and are they correcting things?

Could any settings have been altered by the update - which contribute to my problem?

Asked by briansnowden 1 day ago

Last reply by briansnowden 1 day ago

Bookmarks not being saved

My bookmarks are not being saved anymore. When I try creating a new bookmark, it often simply doesn't work. If I try in troubleshoot mode, it sometimes does, and sometime… (read more)

My bookmarks are not being saved anymore. When I try creating a new bookmark, it often simply doesn't work. If I try in troubleshoot mode, it sometimes does, and sometimes doesn't, I have no idea why. Creating new folders, or moving bookmarks, or deleting existing bookmarks is also blocked. In the backup files, I can see the last successful saving of my bookmarks is a month ago, though I'm using Firefox on a daily basis and I can also see that, previously, saves where every couple of days.

I found a recent json file named "bookmarks" in C:\Users\(me)\AppData\Roaming\Mozilla\Firefox\Profiles\64cqek8b.default-release-1768329501903\weave\failed

The file content : {"ids":[]}

And nothing else.

There's also a squilte file named "bookmarks" in C:\Users\(me)\AppData\Roaming\Mozilla\Firefox\Profiles\64cqek8b.default-release-1768329501903\weave

The file is dated of today and its size is 1,47 Mo. Which, I believe, shows the data actually exists... but fails to save into json format for some reason.

I hope all needed informations are there, but please ask me if something is missing.

Thank you for reading!

Asked by Luce Bélanger 4 days ago

Last reply by Luce Bélanger 3 days ago

Bookmark - saved bookmark does not show as blue

OK recently firefox has been misbehaving in that some bookmarks froze or would not load. I thought it was SKY but other browsers were OK. Managed to refresh Firefox etc w… (read more)

OK recently firefox has been misbehaving in that some bookmarks froze or would not load. I thought it was SKY but other browsers were OK. Managed to refresh Firefox etc which changed the bookmark icons to generic icon of a globe. Then unable to delete / modify / save bookmarks. Followed Mozilla support advice help / more troubleshooting information / profile folder / open folder / check properties / sqlite / change from read only all folder s& subfolders / exit firefox. Icons reappeared but in the address bar is the full URL rather than the original saved bookmark and no blue star to indicate that bookmark. So bookmark works but the URL label instead of the short version is the full version of the URL of Bloggsandco,com TERWF78;ULUFWOUW88UY not Bloggsandco.com and no blue star. I am zero tech savvy before you ask and whilst there may have been a corrupt file in Firefox there have been two fixes with CMD SFC/scannow repairs (W10 64 bit) and now Firefox refresh. Of course lost all extensions and theme on refresh firefox. Any thoughts - have managed now to delete excess bookmarks

Asked by Jeff M 5 days ago

Last reply by Jeff M 4 days ago

How do I reverse address field and search field?

I finally got the search field and the address field on the same line. However, the search field is on the left and I would like it on the right. When I "customize tool… (read more)

I finally got the search field and the address field on the same line. However, the search field is on the left and I would like it on the right. When I "customize toolbar" and manually switch the fields, it does not seem to reverse them subsequently (after I enter "Done").

What am I missing here?

Thanks as always to you good folks who will share your suggestions with this low-tech guy.

LM

Asked by Txasslm 6 days ago

fullscreen

when using two screens at the same time on windows 11, when switching to fullscreen mode, I get a part of the main screen from the right. I tried disabling extensions, it… (read more)

when using two screens at the same time on windows 11, when switching to fullscreen mode, I get a part of the main screen from the right. I tried disabling extensions, it doesn't help. The latest versions of windows 11, drivers, and also the latest version of firefox are installed.

Asked by den.valov 6 days ago

lost history and bookmarks

My desktop Dell windows11 lost History and bookmarks a few days ago and I asked for help yesterday afternoon and was successful in restoring them. when I turned on my PC… (read more)

My desktop Dell windows11 lost History and bookmarks a few days ago and I asked for help yesterday afternoon and was successful in restoring them. when I turned on my PC this morning the History and bookmarks along with forefox browser were gone again.

Asked by popmots 6 days ago