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Sorry, but FIREFOX, PLEASE ANSWER ME this PROBLEM!!!

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by ducanh_sb

ducanh_sb
ducanh_sb
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My firefox (27.0.1) hase a BIG, ANNOYING Problem with video, something like crash or "Bad effect" I caugth and post on this links

clip1: https://www.youtube.com/watch?v=8ttSGPOVEQw&list=UUQZVDNfROWrYXeIBLwo_K8w

clip2: https://www.youtube.com/watch?v=0xU5iOnjgV4

Same thing on Youtube, Facebook, Vimeo...all off videos in any site, also in my friend computer, too. Solved when restart Firefox, but it still happen again other time. I use Macbook pro 15, mac OS 10.8.

Plugin: https://www.flickr.com/photos/ducanh_sb/13991670646/

I posted this questions two times, but its seem no one care. Pls help me out what exactly happening, how to solved. Thanks you, firefox!!!

My firefox (27.0.1) hase a BIG, ANNOYING Problem with video, something like crash or "Bad effect" I caugth and post on this links clip1: https://www.youtube.com/watch?v=8ttSGPOVEQw&list=UUQZVDNfROWrYXeIBLwo_K8w clip2: https://www.youtube.com/watch?v=0xU5iOnjgV4 Same thing on Youtube, Facebook, Vimeo...all off videos in any site, also in my friend computer, too. Solved when restart Firefox, but it still happen again other time. I use Macbook pro 15, mac OS 10.8. Plugin: https://www.flickr.com/photos/ducanh_sb/13991670646/ I posted this questions two times, but its seem no one care. Pls help me out what exactly happening, how to solved. Thanks you, firefox!!!

Modified by ducanh_sb

All Replies (3)

user669794
user669794
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

James
James
  • Top 25 Contributor
  • Moderator
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cor-el responded to you some nine minutes after you posted in your original thread https://support.mozilla.org/en-US/questions/994511

ducanh_sb
ducanh_sb Question owner
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@Debapriya Bhattacharya: thank you, after restart FF in safemode, clear cache and cookies, problem solved. But i'm not sure when it happen again, still waiting.

@James: thanks for your help!

Modified by ducanh_sb