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I cannot open documents that are sent to my email account

  • 2 replies
  • 2 have this problem
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  • Last reply by Boblong

Boblong
Boblong
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I have Adobe reader and can open documents with the exception of any documents sent to my email at att.net My email provider has tried on several occasions to find any problems with the email account ect. with no resolve. My search engine is Mozilla firefox

I have Adobe reader and can open documents with the exception of any documents sent to my email at att.net My email provider has tried on several occasions to find any problems with the email account ect. with no resolve. My search engine is Mozilla firefox

Chosen solution

Are you on the AT&T Yahoo! platform?

If so, you may be running into an issue that has plagued other Yahoo mail users who couldn't download attachments. It's particularly an issue if you are using an old bookmark to access your mail, because Yahoo is not always redirecting properly to the currently preferred server.

To find the best current address, try accessing your mail through one of these:

If you get to a server that works, change out your old bookmark for the new address.

Some users reported a different approach, which was to change to the Basic mail interface in their Yahoo mail settings. Hopefully that won't be needed.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Are you on the AT&T Yahoo! platform?

If so, you may be running into an issue that has plagued other Yahoo mail users who couldn't download attachments. It's particularly an issue if you are using an old bookmark to access your mail, because Yahoo is not always redirecting properly to the currently preferred server.

To find the best current address, try accessing your mail through one of these:

If you get to a server that works, change out your old bookmark for the new address.

Some users reported a different approach, which was to change to the Basic mail interface in their Yahoo mail settings. Hopefully that won't be needed.

Boblong
Boblong Question owner
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By accessing my account through one of the suggested addresses, then re-entering my username and password which creates a new bookmark, has allowed me to open a document which was attached in an email. Thank you for the advise.