Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot stop the pop-ups

more options

I have uninstalled Mozilla, reinstalled it, run malware detection programs, the whole bit, no matter what I do I cannot stop the pop-up ads. I don't have this problem with IE but Mozilla is what I prefer. If I can't stop them I am just going top uninstall one more time and leave it that way. NO technical support provided for this makes it even worse. Does anybody have any ideas??

I have uninstalled Mozilla, reinstalled it, run malware detection programs, the whole bit, no matter what I do I cannot stop the pop-up ads. I don't have this problem with IE but Mozilla is what I prefer. If I can't stop them I am just going top uninstall one more time and leave it that way. NO technical support provided for this makes it even worse. Does anybody have any ideas??

All Replies (2)

more options

Try Start Firefox in Safe Mode, sometimes the problem is a addon, in safe mode firefox disable some addons.

Or get a ad block addon:

Modified by Diego Victor

more options

If you can't track down the problem among your add-ons, can you describe the pop-ups in more detail? For example:

  • Do they consistently refer to a particular source or service?
  • Are they associated with opening a new window, new tab, or both?
  • Do they seem to launch at one or more particular times of the day, unrelated to what you're viewing or even if Firefox had been closed?