Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Yahoo mail is not loading correctly

  • 3 replies
  • 56 have this problem
  • 22 views
  • Last reply by catpurinn

more options

Yahoo mail will not display correctly. No adds, or graphics are displaying. I've uninstalled Firefox and reinstalled the latest version and this did not help. I've started Firefox with add-ons disabled and this didn't help. Yahoo email is the only site being affected. Gmail opens fine with Firefox, and yahoo mail opens fine in IE. This started this evening and nothing on my computer was changed before it started.

Yahoo mail will not display correctly. No adds, or graphics are displaying. I've uninstalled Firefox and reinstalled the latest version and this did not help. I've started Firefox with add-ons disabled and this didn't help. Yahoo email is the only site being affected. Gmail opens fine with Firefox, and yahoo mail opens fine in IE. This started this evening and nothing on my computer was changed before it started.

Modified by catpurinn

Chosen solution

None of what you suggested would/will work. I tried all of your suggestion, and more, before finding out what the problem is. Yahoo mail will not open correctly with Firefox, if you try to open it with Yahoo messenger open. If anyone else runs into this problem, close out yahoo messenger, and open your mail with Firefox alone.

Read this answer in context 👍 4

All Replies (3)

more options

I just found that this is happening if yahoo messenger is opened while trying to open mail. If yahoo messenger is closed, yahoo email opens correctly in Firefox. Wth?

more options

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

In case you use a bookmark to reach a specific page, try to navigate staring with the Yahoo main page or the Yahoo log in page.

more options

Chosen Solution

None of what you suggested would/will work. I tried all of your suggestion, and more, before finding out what the problem is. Yahoo mail will not open correctly with Firefox, if you try to open it with Yahoo messenger open. If anyone else runs into this problem, close out yahoo messenger, and open your mail with Firefox alone.