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firefox has stopped working, how do I fix it?

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  • 7 have this problem
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  • Last reply by jscher2000

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How do I stop my computer from saying "firefox has stopped working" I have tried resetting several times and this does not help, simple answer would be great as I am a pensioner and find it hard to understand sometimes.

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When this happens, does Firefox display a small dialog allowing you to send crash information to Mozilla? If so, you can share the technical details of the crashes with forum volunteers to see whether it points to the solution.

In the following support article, the last section has the steps to open the about:crashes page and find the crash IDs. Then you can copy and paste those into a reply here.

Troubleshoot Firefox crashes (closing or quitting unexpectedly)