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Cuevana extension problem, doesn't appear complements in preferences

angelicaconde
angelicaconde
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Everytime I open Firefox appear a window that says: cuevanatv.asia, I have read blogs where say that I have to delete cuevana extension but in preference doesn't appear the tab of complements.

I also can't open Firefox in safe mode because when I try to open help appears again the tab of cuevanatv.asia.

I already delete Firefox and installed again but that doesn't work.

Everytime I open Firefox appear a window that says: cuevanatv.asia, I have read blogs where say that I have to delete cuevana extension but in preference doesn't appear the tab of complements. I also can't open Firefox in safe mode because when I try to open help appears again the tab of cuevanatv.asia. I already delete Firefox and installed again but that doesn't work.

Chosen solution

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

angelicaconde
angelicaconde Question owner
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Hi cor-el, thaks for the solution.

I can't stared Firefox in safe mode but I create a new profile and that allow me to use firefox.

Have a great day, thanks.