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Mouse scroll no longer working

  • 3 replies
  • 25 have this problem
  • 41 views
  • Last reply by CKemp

Jota
Jota
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Since the update to V.21 my mouse wheel no longer scrolls pages within the BBC website. www.bbc.co.uk

It was working fine, Firefox updated then it stopped scrolling.


  • Unrelated* request username and password reminder fails to send email. Had to create another account.
Since the update to V.21 my mouse wheel no longer scrolls pages within the BBC website. www.bbc.co.uk It was working fine, Firefox updated then it stopped scrolling. *Unrelated* request username and password reminder fails to send email. Had to create another account.

Chosen solution

I've found the problem. The add on Smooth Wheel AMO was not working properly in all webpages after the Firefox update to v.21.

Disabling it means I can scroll webpages properly.

Thanks for your reply though amitshree.

Read this answer in context 👍 15

All Replies (3)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Jota
Jota Question owner
more options

Chosen Solution

I've found the problem. The add on Smooth Wheel AMO was not working properly in all webpages after the Firefox update to v.21.

Disabling it means I can scroll webpages properly.

Thanks for your reply though amitshree.

CKemp
CKemp
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I'm on Firefox 24, running Centos 6.4. My scroll wheel just stopped working. I reset Firefox to the default state and this did not clear the problem (it also erased all of my addons). I've seen that same report made by others. Has a fix been developed?