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I click on a link for a video, and the video plays without sound.Checked sound bar and it's not mute, and still no sound

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  • 1 has this problem
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  • Last reply by cor-el

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I have tried all the fixes FF suggests and checked and nothing works - It worked fine until I updated to the latest version of Firefox and my sounds and my system sounds and avi and sound on them work fine on my computer.

I have tried all the fixes FF suggests and checked and nothing works - It worked fine until I updated to the latest version of Firefox and my sounds and my system sounds and avi and sound on them work fine on my computer.

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You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade the Flash player to version 10.3 or 11.2