Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Crashes Whenever I Access a Flash Web Site

  • 1 reply
  • 13 have this problem
  • Last reply by user633449

more options

Ever since mid-June, Firefox 13 and 14 have been freezing on my 32-bit Windows 7 system whenever I have gone to a Web site that has a Flash element, such as The problem persists even with the latest version of Flash, 11.3.300.271. The only way to prevent freezes is to disable the Flash plug-in. The problem occurs on similarly configured systems in my office. The problem is predictable and reproducible: If the Web site uses Flash, and if the plug-in is enabled, Firefox freezes. Is a downgrade in my Flash version my only option?

Modified by dcarlson

All Replies (1)

more options

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 14 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

Please tell us if this helped!