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Firefox Crashes Whenever I Access a Flash Web Site

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  • 13 have this problem
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  • Last reply by user633449

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Ever since mid-June, Firefox 13 and 14 have been freezing on my 32-bit Windows 7 system whenever I have gone to a Web site that has a Flash element, such as www.uscis.gov. The problem persists even with the latest version of Flash, 11.3.300.271. The only way to prevent freezes is to disable the Flash plug-in. The problem occurs on similarly configured systems in my office. The problem is predictable and reproducible: If the Web site uses Flash, and if the plug-in is enabled, Firefox freezes. Is a downgrade in my Flash version my only option?

Modified by dcarlson

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Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 14 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


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