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cnn does not display correctly

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  • 12 have this problem
  • 50 views
  • Last reply by rcpopp13

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SET EDITION: U.S.

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updated 10:51 AM EST, Sun February 5, 2012 Make CNN Your Homepage Romney wins in Nevada; Gingrich in for long haul

Mitt Romney rolls to victory in convincing fashion while Newt Gingrich says he has no intention of pulling out of the race. FULL STORY

   Gergen: Significant win for Romney  
   Gingrich explains his way forward
   Analysts on Gingrich's new strategy  
   Blog | Map | Romney's night in Vegas
   Zakaria: It's a new world, Mitt
   Ticker: Paul defends Romney

Crackdown in Syria

   Calls for strike after vote fails at U.N.
   Why China, Russia won't condemn Syria
   Opinion: Syria in for bloody stalemate
   9 ways Syria may play out
   Rice: Blood on their hands   | Reaction
   U.S. 'disgusted'   | Obama statement

Latest News

   Snow cancels flights at London airport
   Protests, anger mount in Cairo
   U.S. general dies in Afghanistan
   Military joins Australia flood rescue
   Fidel Castro unveils 1,000-page memoir
   More charges in homeless deaths
   Town still baffled by mysterious tics
   Micron CEO dies in Idaho plane crash
   Head-trauma suits against NFL on rise
   'Geezer Bandit' may be in disguise  
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   Unraveling mystery of consciousness
   5 things to watch during Super Bowl
   Best of Super Bowl: Video collection  
   Hot girls and hot cars? Game on!
   Why Pats will win | Why Giants will win SI
   This Just In: CNN's news blog

BELIEF Christianity's new abolition movement The truck-stop hooker is no Julia Roberts, the trucker in the cab with her no Richard Gere. Danielle Mitchell sees them from the other end of the parking lot and shakes her head. Fueled by her faith, she's on a mission to end human trafficking.


Push to end sex trafficking POLITICS Forgetting Watergate's lessons? Some observers say our political leaders have already forgotten a key lesson of the scandal: that anonymous money corrupts political campaigns. IN AMERICA Opinion: When being white doesn't help The hardship and success of upward mobility led to a myth about white class structure that obscures our truth, Susan Bodnar says. OPINION The president who saved football Theodore Roosevelt helped set a new standard for formal rules and safety that may have saved the game, says Bob Greene. Hi! Log in or sign up to personalize! Popular on Facebook


Newspulse Local Weather & News Sports Markets From our shows AC360: 200 Syrians killed Issues: Killer a 'monster' OutFront: Drones in New York? Connect the World: Survivalist tips HLN: 'Pray for Tom Brady' Showbiz: The buzz today I.D.E.A: Online novel Connect the World: Egypt's clashes JKUSA: Afghan drawdown Early Start: Orphaned teen Situation Room: Fast & Furious Showbiz: The buzz today Newsroom: Soul Train legacy Situation Room: Afghan combat Connect the World: Soccer, security JKUSA: Obama's empathy Piers: Orman's debit card Showbiz: The buzz today U.S.

       Pardoned DUI convict faces charges
SET EDITION: U.S. INTERNATIONAL MÉXICO ARABIC TV: CNN CNNi CNN en Español HLN Sign up Log in Home Video NewsPulse U.S. World Politics Justice Entertainment Tech Health Living Travel Opinion iReport Money Sports updated 10:51 AM EST, Sun February 5, 2012 Make CNN Your Homepage Romney wins in Nevada; Gingrich in for long haul Mitt Romney rolls to victory in convincing fashion while Newt Gingrich says he has no intention of pulling out of the race. FULL STORY Gergen: Significant win for Romney Gingrich explains his way forward Analysts on Gingrich's new strategy Blog | Map | Romney's night in Vegas Zakaria: It's a new world, Mitt Ticker: Paul defends Romney Crackdown in Syria Calls for strike after vote fails at U.N. Why China, Russia won't condemn Syria Opinion: Syria in for bloody stalemate 9 ways Syria may play out Rice: Blood on their hands | Reaction U.S. 'disgusted' | Obama statement Latest News Snow cancels flights at London airport Protests, anger mount in Cairo U.S. general dies in Afghanistan Military joins Australia flood rescue Fidel Castro unveils 1,000-page memoir More charges in homeless deaths Town still baffled by mysterious tics Micron CEO dies in Idaho plane crash Head-trauma suits against NFL on rise 'Geezer Bandit' may be in disguise 'Supergiants' found off New Zealand Should you get in on Facebook IPO? Villagers win $900M+ in lottery Unraveling mystery of consciousness 5 things to watch during Super Bowl Best of Super Bowl: Video collection Hot girls and hot cars? Game on! Why Pats will win | Why Giants will win SI This Just In: CNN's news blog BELIEF Christianity's new abolition movement The truck-stop hooker is no Julia Roberts, the trucker in the cab with her no Richard Gere. Danielle Mitchell sees them from the other end of the parking lot and shakes her head. Fueled by her faith, she's on a mission to end human trafficking. Push to end sex trafficking POLITICS Forgetting Watergate's lessons? Some observers say our political leaders have already forgotten a key lesson of the scandal: that anonymous money corrupts political campaigns. IN AMERICA Opinion: When being white doesn't help The hardship and success of upward mobility led to a myth about white class structure that obscures our truth, Susan Bodnar says. OPINION The president who saved football Theodore Roosevelt helped set a new standard for formal rules and safety that may have saved the game, says Bob Greene. Hi! Log in or sign up to personalize! Popular on Facebook Newspulse Local Weather & News Sports Markets From our shows AC360: 200 Syrians killed Issues: Killer a 'monster' OutFront: Drones in New York? Connect the World: Survivalist tips HLN: 'Pray for Tom Brady' Showbiz: The buzz today I.D.E.A: Online novel Connect the World: Egypt's clashes JKUSA: Afghan drawdown Early Start: Orphaned teen Situation Room: Fast & Furious Showbiz: The buzz today Newsroom: Soul Train legacy Situation Room: Afghan combat Connect the World: Soccer, security JKUSA: Obama's empathy Piers: Orman's debit card Showbiz: The buzz today U.S. Pardoned DUI convict faces charges

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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All Replies (11)

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Hi there,

Are you able to upload a screenshot to help us identify the cause?

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I hope this is enough, If not, I hope you will let know

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Thanks for taking the time to post the screenshots.

Is it just cnn.com that you're having problems with, or does it happen to other sites as well?

Also, is there another computer at your location that you can test on?

And if you haven't already, please clear your Browsers Cache by following the instructions here: How to clear the Firefox cache

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It only effects CNN. I checked my wife's PC and it does display CNN correctly and she has the same OS Windows 7 & Firefox 9.01. I cleared cache with no display success. I have my exit settings to everything except my passwords.

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I forgot send my extensions, so this is my attachment

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Thanks again for the screenshot.

It may be caused by antivirus or firewall software. If you can, try cnn.com using a different browser, does it display properly in Internet Explorer etc.?

Try temporarily disabling your antivirus/firewall software and trying cnn.com again, was there any change?

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CNN displays fine with Internet Explorer v9. Disabling the firewall and antivirus has no effect the bad display.

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Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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Thank you!. The only action that worked was running Foxfire in Safe Mode. Is there anyway to have this work normally.

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If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
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I am happy to report that starting in safe and resetting preferences to Firefox defaults fixed the problem.

Thank you very much for your help.