Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since latest upgrade I cannot "print" or show "print preview" from any web page. This is true of both of my printers and I have followed directions on plug-ins and have reinstalled Firefox etc. I am about ready to switch to Internet Explorer! w

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by jjoyceeric

jjoyceeric
jjoyceeric
more options

Since upgrading Firefox, it doesn't respond when I click on print and/or print preview while displaying web pages.. No error message, just no response. I tried using both my printers..a HP and a Canon and get no results with either. I have no problem printing from any other place (including "Print" instructions within web pages, usually). I have recently upgraded my desktop (Dell Vostro 220) to Windows 7 and it went smoothly. The Firefox upgrade came at about the same time, so I don't know if Windows 7 is part of the problem. I need be able to print from the screen of web pages!

Since upgrading Firefox, it doesn't respond when I click on print and/or print preview while displaying web pages.. No error message, just no response. I tried using both my printers..a HP and a Canon and get no results with either. I have no problem printing from any other place (including "Print" instructions within web pages, usually). I have recently upgraded my desktop (Dell Vostro 220) to Windows 7 and it went smoothly. The Firefox upgrade came at about the same time, so I don't know if Windows 7 is part of the problem. I need be able to print from the screen of web pages!

All Replies (2)

Matt_G
Matt_G
more options

Hi jjoyceeric,

Have you looked at the Knowledge Base article Fix printing problems in Firefox? There is some good troubleshooting information in there. I would suggest that you try resetting your print settings.

Hopefully this helps!

jjoyceeric
jjoyceeric Question owner
more options

I followed the directions to Reset printer settings, including deleting Print in the prefs.js file and this did not help.