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Printing is not working! Everything is printing down a center column of a page. All other browers and my Macbook pro print perfectly, so this is entirely a firefox issue. HELP. Thanks, Sindy

Posted

Everything prints down the center of the page on all websites, emails etc. I don't know how to reset the printing and find it extremely complicated to troubleshoot. Can someone please call me to rectify this situation? Or send me a phone number for help. Thanks, Sindy Todo

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Everything prints down the center of the page on all websites, emails etc. I don't know how to reset the printing and find it extremely complicated to troubleshoot. Can someone please call me to rectify this situation? Or send me a phone number for help. Thanks, Sindy Todo ''[Personal information removed by moderator. Please read [[Forum and chat rules and guidelines]], thanks.]''

Modified by Chris Ilias

Chosen solution

The first support article that mha007 mentioned says that you may need to reset all the prefs for the problematic printer, which is why I suggested that.

The two preferences that are probably incorrect are these. Reset those prefs at least.
_margin_left
_margin_right

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

last few days

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • iPhoto6
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Simple plug-in that handles Citrix connection files

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

More Information

Hasan 469 solutions 5600 answers

-> Problems printing web pages

-> How to print web pages in Firefox

Check and tell if its working.

-> Problems printing web pages * http://kb.mozillazine.org/Problems_printing_web_pages -> [[Printing a web page]] Check and tell if its working.
the-edmeister
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5411 solutions 40296 answers

Sounds like excessively wide page margins set in Firefox for that printer. Can't help you on a Mac with checking that out besides telling you to inspect the Page Setup settings.

Sounds like excessively wide page margins set in Firefox for that printer. Can't help you on a Mac with checking that out besides telling you to inspect the Page Setup settings.

Question owner

That print.print_printer has disappeared in the about:config list. So that won't work.

That print.print_printer has disappeared in the about:config list. So that won't work.
the-edmeister
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5411 solutions 40296 answers

print.print_printer should reappear after you print something. Plus, you should reset all the prefs for that particular printer.

'''print.print_printer''' should reappear after you print something. Plus, you should reset all the prefs for that particular printer.

Question owner

How do I reset all the "prefs". I did the reset on the print.print_printer and it still didn't fix this mess... thanks for your help!

How do I reset all the "prefs". I did the reset on the print.print_printer and it still didn't fix this mess... thanks for your help!
Hasan 469 solutions 5600 answers

Did you try selecting your Printer as described in the Print Window Settings section ??

Did you try selecting your Printer as described in the [[Printing a web page#w_print-window-settings|Print Window Settings]] section ??

Question owner

Yes, and I have two printers. A HP laser jet and a Kodak color printer. Both of them are having this printing issue only in Firefox. Sigh.

Yes, and I have two printers. A HP laser jet and a Kodak color printer. Both of them are having this printing issue only in Firefox. Sigh.
Hasan 469 solutions 5600 answers

When you check the page in Print Preview, is it showing the page correctly or is it the same as in the printout ??

When you check the page in Print Preview, is it showing the page correctly or is it the same as in the printout ??

Modified by Hasan

Question owner

Ok, this is interesting. I don't have a print preview option, but when I open the email (it's gmail), and it shows like the full page and what you expect to see printed. So, I guess I'd say yes its showing correctly in the "preview". Its when is goes to the printers that it comes out in a narrow column. Thanks!

Ok, this is interesting. I don't have a print preview option, but when I open the email (it's gmail), and it shows like the full page and what you expect to see printed. So, I guess I'd say yes its showing correctly in the "preview". Its when is goes to the printers that it comes out in a narrow column. Thanks!
Hasan 469 solutions 5600 answers

Try printing a page after checking it in the Print Preview (click Firefox button -> go to Print sub-menu -> click Print Preview)

Check and tell if its working.

Try printing a page after checking it in the Print Preview (click '''Firefox''' button -> go to '''Print sub-menu''' -> click '''Print Preview''') Check and tell if its working.

Question owner

When I look under the "firefox" button at the top left hand beside the apple icon, my list has these things: About Firefox Preferences Services Hide Firefox Hide Others Show All Quit Firefox

That's all I have! No print preview. Next to the Firefox, is then the regular drop downs :file, edit, view, history, bookmarks, tools window help.

I'm not trying to be dense, here I just can't figure out how this got whacked out! It worked fine and I'm wondering if the new update messed it up. Thanks so much for your help and patience. Sindy

When I look under the "firefox" button at the top left hand beside the apple icon, my list has these things: About Firefox Preferences Services Hide Firefox Hide Others Show All Quit Firefox That's all I have! No print preview. Next to the Firefox, is then the regular drop downs :file, edit, view, history, bookmarks, tools window help. I'm not trying to be dense, here I just can't figure out how this got whacked out! It worked fine and I'm wondering if the new update messed it up. Thanks so much for your help and patience. Sindy
Hasan 469 solutions 5600 answers

Sry.

Print Preview is under File Menu.

Sry. Print Preview is under File Menu.

Modified by Hasan

Question owner

Nope, no print preview under file... I get page setup and print and then you get some options. I just printed something in Safari and noticed that I had to reselect the paper options. But then it printed just fine. I know in Word I get a print preview.

Nope, no print preview under file... I get page setup and print and then you get some options. I just printed something in Safari and noticed that I had to reselect the paper options. But then it printed just fine. I know in Word I get a print preview.
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40296 answers

Chosen Solution

The first support article that mha007 mentioned says that you may need to reset all the prefs for the problematic printer, which is why I suggested that.

The two preferences that are probably incorrect are these. Reset those prefs at least.
_margin_left
_margin_right

The first support article that '''''mha007''''' mentioned says that you may need to reset all the prefs for the problematic printer, which is why I suggested that. The two preferences that are probably incorrect are these. Reset those prefs at least.<br /> _margin_left <br /> _margin_right

Question owner

BINGO! I think that did the trick. I just can't figure out how it messed up. One day all was well then it went crazy. Could of been the recent update...who knows. I sure appreciate your help and diligence. I still wish there would be a phone number and person to troubleshoot with however. Would of saved me a lot of time. Thanks again, Sindy -

BINGO! I think that did the trick. I just can't figure out how it messed up. One day all was well then it went crazy. Could of been the recent update...who knows. I sure appreciate your help and diligence. I still wish there would be a phone number and person to troubleshoot with however. Would of saved me a lot of time. Thanks again, Sindy -

Modified by todomojo

Hasan 469 solutions 5600 answers

Glad to hear it

Glad to hear it

Modified by Hasan

Question owner

This was the fix to the problem. Reseting print margins left and right. Thanks so much.

This was the fix to the problem. Reseting print margins left and right. Thanks so much.
jknyc 0 solutions 1 answers

I'm having these same issues. There is no "print preview" and I have no idea how many pages are going to print out and furthermore how to print only the pages I need.

I have a Samsung CLP-315W (wireless) How do you reset the preferences for this or any printer?

Please Help!

I'm having these same issues. There is no "print preview" and I have no idea how many pages are going to print out and furthermore how to print only the pages I need. I have a Samsung CLP-315W (wireless) How do you reset the preferences for this or any printer? Please Help!