Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i screwed up when I registered for firefox sync, and did not complete the registration and did not get the log in key. Now it says my e-mail address is in use and I cannot reregisted with my e-mail address. How can I fix this?

more options

I am trying to sync my iphone

I am trying to sync my iphone

Chosen solution

Go to the following address: https://account.services.mozilla.com/

If you DO NOT remember your password, press the "Forgot your password?" link and it will be sent to the e-mail address that you used for registration.

Enter your e-mail address and your password. Follow any additional prompts. This should remove your account and all Sync data associated with your account from the servers.

Then, set up a new account.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Go to the following address: https://account.services.mozilla.com/

If you DO NOT remember your password, press the "Forgot your password?" link and it will be sent to the e-mail address that you used for registration.

Enter your e-mail address and your password. Follow any additional prompts. This should remove your account and all Sync data associated with your account from the servers.

Then, set up a new account.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

more options

Thanks for this. It was a quick and easy solve. I appreciate your quick response Gil