Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open a certain website, it looks completely wrong. All the content is on white page and all centered to the left. I've checked Firefox by hitting the ALT key, and it is already set on 'Basic page style'. So there must be something else going on.

  • 6 replies
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

more options

When I open a certain website, it looks completely wrong. All the content is on white page and all centered to the left. I've checked Firefox by hitting the ALT key, and it is already set on 'Basic page style'. So there must be something else going on.

When I open a certain website, it looks completely wrong. All the content is on white page and all centered to the left. I've checked Firefox by hitting the ALT key, and it is already set on 'Basic page style'. So there must be something else going on.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 0

All Replies (6)

more options

Have you tried zooming /questions/847465 or scrolling.

If you continue to have problems more information would help. Please answer in the current (or your own) thread:

  • What display resolution are you using ?
  • Exactly what is lost, and sides or top ?
  • What does it affect, does it occur with blank pages, or only certain websites
  • Maybe you could add a screenshot from
    • firefox 4
    • and firefox 5 so everyone can see what is happening.
  • (asked originally in thread /questions/847840 )
more options

I tried that. Does not solve the problem. The entire site layout is way off. everything is on the left side now. And it is all just a list of text. And any graphics have disappeared too. When I open this website with Explorer, it looks like it should. This problem only began last night with Firefox. What can I do to fix it? Does anyone know?

more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Thanks cor-el! This solved the problem perfectly.

more options

Note some similar problems are being caused by the Babylon Toolbar, it may be worth considering disabling that if it is installed.

more options

If all content is placed at the left side then that sounds like corrupted or missing CSS files and clearing the cache can help in such a case. Extensions like Adblock Plus also can block CSS files and cause this issue.
The Babylon issue causes a too width page without scroll bars and that is something different.

Modified by cor-el