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trying to update a plugin, I do, then reboot but when I check it the plugin checker says I need to update it.

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  • Last reply by cor-el

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trying to update a plugin, I do, then reboot but when I check the plugin checker says I need to update it.

trying to update a plugin, I do, then reboot but when I check the plugin checker says I need to update it.

All Replies (2)

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You didn't mention which plugin is giving that problem, but I see that you have two versions of Flash installed.

  1. Shockwave Flash 9.0 r124
  2. Shockwave Flash 10.1 r102

Remove the older one - 9.0 r124 - thru Add or Remove Programs in the Windows Control Panel.

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See http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

You can see the installed plugins on the about:plugins page.
If you set the pref plugin.expose_full_path to true on the about:config page then you see the full path of plugins on the about:plugins page.
It is best not to leave that pref set to true as it exposes that full path to web servers, so reset that pref to false after you are done with the about:plugins page.

See also "Manually uninstalling a plugin" on Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems