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My newly-reloaded Firefox crashes 6-8 times per day on a computer that Norton 360 guarantees as virus free. Whose problem is it, anyway?

  • 2 replies
  • 10 have this problem
  • 7 views
  • Last reply by cor-el

jolitzwr
jolitzwr
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I had a nasty virus infection on my PC operating under Windows XP, current Service Pack. It embedded but could not spread thanks to Norton 360. The problem was fixed by a Symantec tech who took remote control of my computer and spent several hours disinfecting my machine.

Just to be overly-safe, I uninstalled Firefox and reloaded it anew.

Now, (a) it hangs constantly and (b) crashes every day, time after time, for as many as eight times. I've lost data, links and correspondence too many times.

I had a nasty virus infection on my PC operating under Windows XP, current Service Pack. It embedded but could not spread thanks to Norton 360. The problem was fixed by a Symantec tech who took remote control of my computer and spent several hours disinfecting my machine. Just to be overly-safe, I uninstalled Firefox and reloaded it anew. Now, (a) it hangs constantly and (b) crashes every day, time after time, for as many as eight times. I've lost data, links and correspondence too many times.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Type about:crashes in the URL bar and hit Enter. Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

See:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

Update the Java plugin to the latest version.

Modified by cor-el