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When I try to install the update to Firefox, I am asked whether I want to replace my earlier version--when I click Yes, I get the error message noted in the details below. How do I complete the update installation?

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  • Last reply by cor-el

geraldc
geraldc
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I am upgrading from 3.0.9 to 3.6.8. I got the disk image, clicked on that, dragged the image to the application folder image that was here, and was told I already have an earlier version of this--do I want to replace it? This does not usually happen with updates, I believe, but I clicked to yes, replace it, and then got the above message: "The operation can’t be completed because you don’t have permission to access some of the items." How do I complete the installation?

I am upgrading from 3.0.9 to 3.6.8. I got the disk image, clicked on that, dragged the image to the application folder image that was here, and was told I already have an earlier version of this--do I want to replace it? This does not usually happen with updates, I believe, but I clicked to yes, replace it, and then got the above message: "The operation can’t be completed because you don’t have permission to access some of the items." How do I complete the installation?

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cor-el
cor-el
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Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html Trash the current Firefox application to do a clean reinstall.

Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.