Hi

What level of enhanced tracking protection do you have set in Firefox?

(This support article may help - https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them)

Hi Paul

Thanks for your response. I've worked through the article and the following applies;

Enhanced Tracking - has always been set to Standard, I've never changed this

Cookies and Site Data - I've always had this set to 'delete cookies and site data when Firefox is closed'. Since I've had issues I have tried unchecking this option/clearing cookies etc but no joy. The website I can't log into has always been set to 'allow' in 'manage exceptions', and has always worked fine. I've tried removing the website and clearing cache etc, then when I visit the site again I get the usual cookie request, and I always click to allow all. I still get the login error.

Clear history from that site - the Lloyds Bank website doesn't appear in history search, when I enter the name and hit enter nothing happens.

For info I did contact my bank to see if there is an issue at their end, They suggested checking permissions for their page using CTRL-I. Their main page and login page are both set to 'allow' under 'set cookies'.

I'm at a loss, hope you can help.

You can check for issues with Total Cookie Protection.

• https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
• https://support.mozilla.org/en-US/kb/introducing-total-cookie-protection-standard-mode

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.

• make sure your extensions and filters are updated to the latest version
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Following the advice from cor-el I checked my add-ons. It's probably the first thing you should do but I'm not tech minded. I had AdGuard installed, so I disabled it and tried to log in to my bank. I had to go through everything as if it was the first time logging in, but it worked. I can now access my bank accounts. I've also removed AdGuard. I'll post again if I have any other issues in the future.

Thank you so much to Paul and cor-el for your help, I'm very grateful.

Best regards Andrew